IT Analyst Ii

**Description**

**BT Analyst II**

Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of.
As a part of the Syneos Health team, you’ll help us deliver results for a rewarding reason - we improve patients’ lives around the world. Because to us, a patient isn’t just a number, they’re our family, friends, and neighbors.

**Why Syneos Health**
- #SyneosHealthLife means we’re committed to our Total Self culture - where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person’s unique contributions make a difference.
- We believe our success is a direct result of the people who are driving it - you We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That’s why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Job responsibilities**
- Technical SME in one or more projects/implementation work as requested and assigned.
- Analyzes internal customers’ needs and helps guide and recommend on existing Syneos solutions.
- Identify, investigate and contribute to improvement opportunities to achieve optimal service delivery.
- Escalates issues to the appropriate team members as required or necessary. Acts as the escalation point for support issues to the appropriate third party vendors as assigned.
- Resolves trouble tickets assigned and assist with solving end-user issues as needed.
- Follows process flows based on the ITIL guidelines and adapted to the Company environment.
- Meeting service level expectations set by the supervisor and by the business.
- Collaborates with other BT support groups and other business groups to fulfill operational requests and issues.
- Participates in development of training plan by using internal and external resources for career development and business support purposes. Maintains current knowledge of technology trends.

**Qualifications**

**What we’re looking for**
- Bachelor’s degree in Computer Science or equivalent education and experience.
- Subject Matter Expert (SME) in one or more technology used in the Syneos environment.
- Awareness of incident and request management, within an IT Service Management role.
- Strong attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
- Must be a self-starter and be willing to take accountability for projects, problems and issues.
- Relevant certifications preferred.
- Possess excellent verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
- Demonstrated experience working within an enterprise level IT organization strongly preferred.

**Get to know Syneos Health**
We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

**Additional Information**:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.