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Client Solutions Manager

2 weeks ago

Sydney, Australia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Your Role

We are looking for a customer service, detail-oriented Client Solutions Manager to join our Client Solutions Team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team that supports our sales team in meeting its objectives and providing best in class customer service to clients, both internally and externally. The Client Solutions Manager role is responsible for partnering with the sales team to drive revenue by negotiating and optimising complex opportunities and using data and analytics to build a consultative solution for our customers. The Client Solutions Manager team will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

**Responsibilities**:

- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Monitor and analyse ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with the sales team on presale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
- Kick-off campaign with clients and manage all timelines, assets and opportunities for optimisation
- Assist Ad Operations with running weekly or ad hoc reports for campaigns & clients
- Maintain up-to-date knowledge of TikTok’s features and ad units
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
- Work and collaborate with a diverse group of internal cross-functional teams
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.

**Qualifications**:
Qualifications
- At least 5+ years of experience in account management/client services roles in digital marketing - biddable network experience a plus
- Experience managing branding advertisers with a deep understanding of their challenges
- Experience helping clients execute custom branded campaigns
- Excellent collaboration skills
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Ability to analyse data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organisational, and analytical skills
- Experience diagnosing and solving technical problems with product and engineering teams is a big plus
- Experience in performance advertising in a role where you managed significant complexity and scaling challenges
- Experience in campaign management and set up
- Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote knowledge a plus.
- Experience with ad verification partners (IAS, DV, MOAT)
- High attention to detail and very organised
- Self-starter, a fast learner who has critical thinking
- Have a passion for TikTok

Bonus if you have...
- Experience working in a fast-paced startup environment
- Experience working with global partners in different time zones & cultures

Equal Employment Opportun