Customer Experience Officer

1 week ago


Drummoyne, Australia City of Canada Bay Full time

**$71,908- $82,695 per annum + super**:

- **Participation in Council's 9-day fortnight scheme**:

- **Fixed Term (12 months) and Permanent Full-Time positions available**

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: We act with integrity; We empower our people; We are respectful; We work together; We innovate.

**About the role**

We are currently seeking an experienced and enthusiastic Customer Experience Officer to join the Customer Service Team at City of Canada Bay.

As a Customer Experience Officer, you will be responsible for providing quality customer service to external and internal customers, ensuring that all enquiries and complaints (face to face, telephone, electronic or written) relating to the full range of Council services, are dealt with according to established procedures.

This is a truly supportive team environment where you will be encouraged, supported and challenged to do your best. You will complete a variety of tasks from the Contact Centre to the front counter. There is also a monthly meeting in the evening that allows the team to develop and plan together.

Ideally, you will have a Certificate IV in Customer Service or willingness to obtain a relevant qualification, prior experience in a customer service role, and excellent communication skills with the ability to deal with a diverse range of customers.

Previous local government experience and experience with Technology One software are highly advantageous.

**What’s on offer**

The City of Canada Bay also offers excellent employee benefits which include:

- Rostered Days Off (participation in a 9-day fortnight scheme)
- A range of flexible work arrangements including hybrid work from home arrangements
- 18 weeks paid parental leave
- A supportive, energetic, and passionate team
- Continuous training, support, and leadership development
- Health and Wellbeing programs (Pilates classes, Fitness Passport, Flu vaccinations, and much, much more

**Closing Date: Tuesday 15 July at 11:30pm**

**Want to know more?**

Click here to view position description, alternatively for a confidential discussion please contact Christine Kulatunga, Customer Experience Manager on 02 9911 6279.
- The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace._


  • Customer Service

    2 weeks ago


    Drummoyne, Australia Lashing Full time

    Lashing is seeking casual team members to join as customer service/waitress at the Drummoyne shop. We are fast food restaurant and looking for person who can take orders, pack the orders, table service, cash handling, taking order on phone and cleaning. **Job Type**: Casual **Salary**: $23.00 - $30.00 per hour Ability to commute/relocate: - DRUMMOYNE,...


  • Drummoyne, Australia City of Canada Bay Full time

    Maximum Term contract, part-time or full-time hours (up to 2 years) - Start your career in Environmental Health and gain practical experience whilst studying - Collaborate in a supportive environment, mentored by experienced professionals The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area...


  • Drummoyne, Australia Employees Health Full time

    **About the Role**: As a Medical Administration Officer, you will play a crucial role in providing administrative support to our doctors, Clinic Manager, and Operations Manager. Your responsibilities will include managing appointments, handling paperwork and data entry and maintaining communication with external providers. **Key Responsibilities**: 1....


  • Drummoyne, Australia Sydney Design & Landscape Creations Pty Ltd Full time $60,000 - $72,000 per year

    Office Administration Position SketchUp SupportSydney Design & Landscape Creations Pty Ltd We are a small, experienced landscaping company specialising in designing and constructing high-quality residential outdoor living and entertaining areas. We're looking for someone with a construction background to assist the owner with day-to-day administrative...


  • Drummoyne, Australia Exolt EMS Full time

    Exolt is a start-up fitness centre bringing an innovative edge to fitness in Australia through the use of EMS (electronic muscle stimulation). At Exolt we bring together everything we love about sport, fitness and leading a healthy, active lifestyle with the proven science of EMS. We need a highly motivated, experienced and innovative Sports Development...


  • Drummoyne, Australia 7-Eleven Drummoyne Full time

    **ABOUT THE ROLE** **HOURS** **You must be available to work any 2-3 night shifts per week** **Night shifts ONLY** **RESPONSIBILITIES** - Providing exceptional customer service - Merchandising and maintaining excellent store presentation standards - Cleaning our renowned coffee machine and store - Ensuring a safe working environment including temperature...


  • Drummoyne, Australia 7-Eleven Drummoyne Full time

    **ABOUT THE ROLE** **HOURS** **You must be available to work any 2-3 night shifts per week(Weekdays Only)** **Night shifts ONLY** **RESPONSIBILITIES** - Providing exceptional customer service - Merchandising and maintaining excellent store presentation standards - Cleaning our renowned coffee machine and store - Ensuring a safe working environment...


  • Drummoyne, Australia 7-Eleven Drummoyne Full time

    **About the Role** At our Drummoyne store, you will be an ambassador for 7-Eleven values. Our Team Members support store operations reflecting best practices in convenience retailing. **Hours** Must be flexible, available to work Part-time/full-time hours **MORNING SHIFTS ONLY** **Duties** No two days are the same at 7-Eleven - it’s a fast-paced and...


  • Drummoyne, Australia 7-Eleven Drummoyne Full time

    **ABOUT THE ROLE** **HOURS** **You must be available to work any 2-3 night shifts per week** **Night shifts ONLY** **RESPONSIBILITIES** - Providing exceptional customer service - Merchandising and maintaining excellent store presentation standards - Cleaning our renowned coffee machine and store - Ensuring a safe working environment including temperature...


  • Drummoyne, Australia Hanes Brands Full time

    We love to promote from within - in 2020, 40% of our head office and retail management roles were filled internally within Hanes brands! - Generous bonus structure for all in-store employees! - Fantastic culture and fun environment in-store! ABOUT BONDS Who wouldn't want to be part of the Bonds family? We're an iconic brand, making Aussie's comfy...