Escalation and System Control Centre Specialist

Melbourne, VIC, AU, 3000

**About us**:
At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all - and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

**About the Role**:
We currently have an exciting and rare opportunity for an experienced professional to join our Network Control and Operations Team as an Emergency Management and Control Centre Specialist. This role will be responsible for overseeing our emergency management processes, systems and teams responsible for the management of electricity network major events, which includes escalated customer interruptions typically caused by severe weather. This also involves liaising with stakeholders and senior management.

The role will also be pivotal in providing additional support to develop and maintain operational processes relating to the System Control Centre which includes supporting real time operations and business reporting.

**What you’ll deliver**:

- Ownership of the escalation team function, including all emergency management processes and systems
- Ensure the escalation team and business stakeholders have the appropriate tools, equipment, systems and support processes to manage network escalations
- Develop, coordinate & deliver regular training packages for escalation team members
- Conduct escalation debriefs, prepare all associated documentation and drive resultant improvement initiatives
- Support real time operations of the System Control Centre’s IT, phone and situational awareness systems, including business continuity
- Coordinate and execute business reporting for Network Control and Operations
- Engage with key internal and external stakeholders to improve coordination and information sharing, including representation at industry forums

**To succeed in the role you’ll have**:

- Tertiary qualification in a business, emergency management, commerce and/or relevant demonstrated experience in a similar role
- Certificate IV in Workplace Training and Assessment is desirable
- Experience in emergency management or control room environment
- Experience in developing, recommending and implementing improvement opportunities that have directly impacted upon business performance
- Experience in coordinating programs and activities in order to achieve business targets
- Experience in analysing business and operational data and preparation of reports and relevant documentation.

**Your career with us**:

- We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.
- With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ allies pride network, we’re committed to equal opportunities for all employees.
- We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.
- Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.

**What’s next?**- If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us._
- Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.
- We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.