Project Coordinator

The Project Coordinator reporting to the Customer Service Manager works alongside the Operations Team to proactively drive the file through the pre-construction workflow. The key focus of this role is to provide an exceptional customer experience through the customers build journey with Wilson Homes. More specifically, you will:

- Manage a portfolio of customers from Tender Accept to Commencement of Construction.
- Set clear expectations with customers to ensure they have a solid understanding of the pre-construction process and timelines.
- Establish a strong rapport with customers by contacting the customers on a weekly basis via phone call to provide a progress update on their build.
- Meet with the customer face to face to complete a comprehensive plan presentation.
- Proactively drive the customers home through all required pre-construction stages in order to reach commencement within the specified timeframe.
- Confidently present and sign HIA Contract with customers.
- Provide proactive solutions for the customer to allow the file to continue to progress through the pre-construction process.
- Work collaboratively with other departments and external stakeholders to meet business objectives.
- Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required.
- Identify win /win outcomes for the customer and the business.
- Overall provide the customer with a positive build journey.

You will share a passion for our purpose to build beautiful homes for our customers as the number one builder in Australia and be aligned to our core values. In addition, you will demonstrate:

- A commitment to providing all customers with a professional and unbeatable customer experience
- Previous experience is a customer service and support role
- The ability to work under pressure successfully managing multiple clients and prioritising workloads
- Ideally some knowledge of the residential construction industry including building your own home or a passion for building design
- Exposure to building plans and contracts is desirable but this is something we will teach you on the job
- intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Embrace a performance-driven culture where dedication, accountability, and continuous improvement are valued

For over 30 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?**

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better lives, click on the APPLY button. To find out more about NEX Building Group go to NEX Building Group and Wilson Homes or follow us on LinkedIn