Ecommerce Specialist

JAYBRO GROUP PTY LTD is a leading supplier to the infrastructure industry with over 25 years of experience. Offices and warehouses throughout Australia and New Zealand provide customers with quality products, industry-leading service, and expert advice.

At Jaybro Group, we're dedicated to delivering WOW service to our customers and strive to impress them at every step. Our team operates with a sense of urgency, keeping things simple and results driven. Above all, we value our customers, team, and community and are always looking for ways to make a positive impact.

Our commitment to employee development has resulted in a positive and inclusive work culture, leading to recognition as a Great Place to Work® for four years running and ranking #5 in Australia’ Best Workplace list 2024 (in the medium category). With a combination of industry-leading products and services, and a motivated and skilled team, the Jaybro Group sets the standard in the infrastructure industry.

**Responsibilities**:

- Develop and execute the overall ecommerce strategy, in line with the company's business objectives and market trends.
- Own the functional roadmap for the ecommerce platform, setting clear priorities and timelines for feature development and enhancements.
- Manage the end-to-end ecommerce operations, including website management, content creation, product assortment, Product information, pricing, and promotions, with a focus on driving revenue and trade.
- Optimise the user experience on our ecommerce platform, ensuring seamless navigation, intuitive design, and simplified checkout processes to maximise conversion rates.
- Collaborate with the marketing team to develop and implement effective digital marketing campaigns, SEO strategies, and SEM initiatives to drive traffic and increase online sales.
- Work closely with the Digital, IT and third-party stakeholders to ensure smooth operation of the ecommerce platform, troubleshoot any technical issues, and implement new features and functionalities to enhance the user experience.
- Conduct competitive analysis and market research to identify emerging trends, industry best practices, and customer preferences, and translate them into actionable insights and strategies.
- Collaborate with the sales team to integrate online and offline channels, enabling a seamless omni-channel experience for our customers and maximising trade opportunities.
- Optimising Pre and Post Purchase Customer Experience elements to drive increased Customer Satisfaction via complete quote, order and delivery transparency.
- Implement robust reporting mechanisms to track ecommerce performance, analyse key metrics, and provide regular reports and actionable insights to the management team.
- Stay up to date with the latest advancements in ecommerce technology and industry trends, and make recommendations for continuous improvement, revenue growth, and trade optimisation.

**Requirements**:

- Proven experience in managing and optimising ecommerce platforms, preferably in a B2B environment, with a strong focus on revenue generation and trade optimisation.
- Strong understanding of ecommerce principles, user experience design, and conversion rate optimisation.
- Solid understanding of Ecommerce oriented Web Design, CRO, SEO, Performance Optimisation, and best in class digital principles to attract and convert.
- Proficient in using ecommerce platforms, content management systems, and analytics tools. Experience with platforms like Magento, Shopify, or WooCommerce is highly desirable.
- Demonstrated track record of driving online sales growth and achieving revenue targets.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Strong project management skills, with the ability to prioritise tasks, manage timelines, and deliver results within deadlines.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
- Self-motivated and proactive, with a passion for staying updated on the latest ecommerce trends and technologies.

**Benefits**
- #5 in Australia’ Best Workplace list 2024 (in the medium category). and Certified as a Great Place to Work® four years running.
- Hybrid model - 3 Days in the Office (Arndell Park) & Work from home 2 days a week
- Great company culture & high employee engagement
- WHEREFIT discounts
- Genuine Career pathways and advancement and & development programs
- Dynamic and supportive Management & Team