Customer Orders Specialist

2 days ago

Nundah, Australia demant Full time

**About the role**:
Data Entry Operator is responsible for processing customers’ purchase, service and return orders from receival to release for further processing in other departments in Operations.

**Responsibilities**:

- Receiving, opening and sorting parcels with purchase, service and return orders and preparing them for processing,
- Reviewing, clarifying & processing purchase and service orders into ERP system (physical and electronic orders).
- Cooperation with other areas of Operations to resolve any queries regarding customer’s orders.
- Supporting New Zealand Operations with order entry.
- Creation of credit notes - rebill corrections.
- Other duties as required by supervisor from time to time.

**Qualifications**:

- HSC or equivalent.
- Further education in business or administration is desirable.

**Skills and Abilities**:

- Strong computer skills.
- Ability to work autonomously and within a team.
- High attention to detail and responsibility for performed actions.
- Strong prioritisation, time management and organisational skills.
- Sound verbal and written communication skills.
- Customer Focused attitude.
- Initiative, sound judgement and maturity.
- Ability to liaise with internal and external stakeholders with varied level of skill and expertise.
- Ability to effectively handle enquiries.

**Knowledge**:

- Understanding of hearing care products and related accessories.
- Knowledge of ERP system processes and procedures.

**Experience**:

- Previous experience in a Customer Service, Administration or Production role (desired).

**What’s in it for you**:

- Permanent Full time (Monday to Friday 9am-5pm)
- Competitive salary + super
- Supportive team
- Professional development through clear career path and professional training
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia
- Online Wellbeing center - a platform offering activities, workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts

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