IT Systems Analyst

**At BAE Systems Australia**
- Do interesting work that MATTERS
- ENJOY what you do
- GROW your career
- Be YOU

We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible.

Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work.

**About the OPPORTUNITY**

We are excited to offer multiple opportunities for IT Systems Analysts to join our BAE Systems Maritime Digital-Data-Cyber team, based at Osborne Naval Shipyard in South Australia.

Key responsibilities include:

- Collaborate closely with the onsite workforce to understand system capabilities, team operations, and how the systems are utilised in their daily work.
- Create, maintain, and manage all supporting documentation, collaborating with peers to share knowledge effectively.
- Develop and contribute to the definition of general specifications and support documentation.
- Contribute to the development of general specifications, ensuring alignment with operational needs, while supporting documentation creation for technical and end-user reference.
- Respond to incidents, service requests, access requests, and problems within agreed KPIs, adhering to ITIL principles.
- Troubleshoot hardware and software issues as they arise, isolating the root cause and triaging appropriately in accordance with internal processes.
- Engage with stakeholders to understand their needs, investigate solution options, analyse impacts, seek relevant approvals, and drive the process end-to-end.

**About YOU**
- Demonstrated experience in responding to hardware and software faults within agreed SLAs.
- Onsite troubleshooting experience (e.g., desktop support) in a large organisation is highly desirable.
- Strong communication skills, with the ability to interpret customer needs and deliver outcomes that empower shipyard teams.
- Experience in coordinating teams to plan and execute both minor and major system upgrades.
- Existing Defence security clearance or eligibility to obtain one.
- Eligibility to be cleared under International Traffic in Arms Regulations (ITAR).

**About US**

You will be joining a workplace that truly cares about your wellbeing.

Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best.

As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia.

BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners.

We are proud to be recognised as an employer of choice for women by WORK180.

**Clearances**

As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.

International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information.