Service Improvement Officer

3 days ago

Canning Vale, Australia Blackwoods Full time

**YOUR OPPORTUNITY**

We believe in providing outstanding service to our customers and right now we are looking for an experienced** Service Improvement Officer** to join the team based in Canning Vale, WA.

The Service Improvement Officer will primarily focus on providing are customer service, focused on the delivery on our Customer Promise. In addition, you will also provide an exceptional level of service to customers relating to the Blackwood’s product range and meeting sales targets through the timely and effective supply of product.

**Working as an integral part of our highly effective and friendly team you will be responsible for**:

- Provide excellent service to both internal and external customers by quickly completing tasks
- Focus on finding solutions that get the fastest results for customer backorders, considering both cost and outcome
- Actively seek ways to improve processes and find solutions that benefit both the customer and the business
- Take charge of resolving issues quickly and thoroughly
- Handle administrative tasks efficiently and follow business processes
- Be versatile and able to perform all roles within the team
- Understand the business relationships with customers and stay updated on all processes and procedures
- Demonstrate Blackwoods’ values and communicate effectively with customers

**To be successful, you will have**:

- Strong problem-solving skills and abilities
- A passion for expediting and resolving supply delays
- Able to action a high level of data entry and system updating
- The ability to thrive in a fast-paced environment and excel in a high-pressured role
- Intermediate to advance Microsoft Excel skills
- Outstanding communication skills coupled with the ability to adapt communication style to suit your customers’ needs
- Strong attention to detail

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Attractive permanent salary and incentives
- Flexible and hybrid working, with access to our ‘All Can Flex’ program
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - to earn up to $2,000 for each referral
- Generous paid parental leave policy
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Free onsite free parking and more

**NEXT STEPS**

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