Card Services Representative

1 week ago

Brisbane, Australia Cubic Corporation Full time

Business Unit:
Cubic Transportation Systems

Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:
Job Summary: This role is responsible for fulfilling smartcard requests received from the service centre and web channels. The role receives the order request, processes the card order as appropriate -including personalising and initialising cards as appropriate, maintains customer records, dispatches cards to customers and provides a high level of customer service to both internal and external customers.

Essential Job Duties and Responsibilities:

- Process card orders
- Initialise and distribute card stock
- Process card returns and refund requests
- Produce and maintain reports as appropriate
- Maintain card inventory records to ensure card stock levels are appropriate, provide weekly stock take reports
- Liaise with management regarding performance, inventory levels and card stock
- Attend team meetings and workshops, performance reviews and company audits
- Organise mail and parcel pickups through Australia Post and Courier companies as appropriate
- Perform card Quality Audit testing under the direction of management
- Order starter pack collateral and forms as required
- General administrative duties such as mailing, faxing and filing
- Meet Key Performance Indicators (KPI’s)

General Duties and Responsibilities:

- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organisations
- Comply with Cubic Human Resources Procedures
- Other duties as requested

Minimum Job Requirements:
Skills/Experience/Knowledge

Essential:

- Previous experience in a similar role, preferably in the transport / ticketing / payment card industry
- Able to demonstrate strong customer service skills
- Proficient in data entry and computing skills including ability to quickly learn new front-end systems

Desirable:

- Knowledge of Microsoft programs (including excel)

Personal Qualities
- Positive attitude
- Strong interpersonal skills including telephone skills, communication skills, active listening and customer focus
- Excellent customer service skills
- Ability to consistently follow procedures with attention to detail
- Attention for detail and pride in your work
- Able to work in a small team environment
- Strong administration and organisational skills

Condition of Employment:
Successful outcome of a National Police Check
- The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business_
- need._

Worker Type:
Employee

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