Scrum Master

**Scrum Master**
- **Permanent Role**:

- **Location Sydney, Melbourne, or Brisbane**

**About the role**:
The Scrum Master is a servant leader for their squad, helping them to deliver outcomes in a fast, sustainable, and effective manner, by embedding ways of working and ensuring adherence to Momentum processes and governance.

In Momentum (Suncorp’s delivery model), each Squad is a cross-functional autonomous team with end-to-end responsibility for a specific customer-focused outcome. Within these Squads, the Scrum Master role will be a dedicated role shared between two Squads (1:2 ratio) (some exceptions may apply).

**Key Accountabilities**:

- Responsible and accountable for managing flow, sequencing, slicing and velocity of work. Support backlog management. Drives removal of impediments. Monitors Squad performance and identifies opportunities for improvement
- Responsible for ensuring squad is compliant with appropriate governance and practices
- Responsible for squad level reporting.
- Responsible for managing RAID
- Responsible for communicating and embodying Momentum mindsets
- Work with Product Owners to manage and prioritise work through the backlog, ensuring work is tracked and progressing and that there is an appropriate balance across Squad members
- Work with Scrum Masters / Tribe Delivery Leads to sequence work and manage dependencies across Squads
- Coach Squad to optimise delivery via Momentum processes and practices and develop relationships that assist the Squad in achieving its outcomes. Identify continuous improvement opportunities, training needs of Squad members, and implement best practices to progress the work of the Squad
- Proactively interact with other stakeholders to effectively manage demands on resources, prioritise of funding, receipt of distribution and deliverables, and alignment of goals and objectives.
- Use interpersonal skills and their ability to manage people to balance the conflicting and competing goals of the stakeholders to achieve consensus.
- Communicate effectively using multiple methods (verbal, written and nonverbal) and channels with stakeholders, including squad and sponsors.
- Maintain a strong advocacy role within the organisation by proactively interacting with managers and other stakeholders as well as working with the sponsor and / or business to address internal political and strategic issues that may impact the squad or the viability or quality of the outcomes.
- Stay informed about current industry trends
- Contribute to knowledge transfer and expertise to others within the profession and actively participate in training, continuing education and development.

**About You**:

- Scrum Master Certification
- Project Management qualification or accreditation (such as PMP, CAPM, Prince2, Agile) (mandatory).
- University degree or equivalent (desired).
- Membership of related professional bodies (desired).
- Minimum 3 years of project management experience.
- Experience in the Insurance or Financial Service industry (desired).
- Excellent stakeholder engagement ranging from the executive level through to the squad.
- Experience in building successful business relationships at all levels.

Key Capabilities:
**Project Management technical capabilities**
- Strong project management skills and ability to clearly define project objectives and benefits.
- Ability to plan, organise, prioritise, implement, monitor, and control projects, ensuring efficient utilisation of technical and business resources, to achieve project objectives.
- Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritising and time allocation.

**Leadership and personal leadership capabilities**
- Rapidly develop trust and credibility with senior stakeholders including strong facilitation skills.
- Demonstrate flexibility and adaptability to work in a rapidly changing environment, and to make sense of and operate in ambiguity.
- Strong negotiation skills with a constructive and collaborative style.
- Excellent problem solving - ability to seek out information and break down problems and situations into simple lists of components.
- Strong communication skills (oral and written) -ability to take the lead to influence and drive a strategic view, while explaining information, coherently and confidently at all levels.
- Ability to manage a partnered team to achieve the optimal performance through a partnered model, managing risk, compliance and business outcomes.

**Business and strategic management capabilities**
- Advanced analytical skills - ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
- Change management capability - ability to recognise, understand and support the need for change and anticipated impact on both the team, business and self.
- Customer focus - proven commitment to driving a custome