Service Access Supervisor

2 weeks ago

Prahran, Australia Better Health Network Full time

Salary:

- Grade 2 + Super + Salary Packaging
- Location:

- Prahran
- Documentation:

- Employment Type:

- FP - Full-Time Permanent
- Department:

- Service Access North

**Service Access Supervisor (North)**

Are you a passionate leader with exceptional customer service skills? Join Better Health Network (BHN) as our Service Access Supervisor (North) and make a real impact on our community’s health and well-being

**The Role**

As the Service Access Supervisor (North), you will oversee and support the Service Access Representatives team across multiple locations. Your leadership will ensure seamless reception and administrative services, providing a welcoming experience for clients, workforce, and community members.

**Key Responsibilities**:

- Supervise and support a multi-site team of Service Access Representatives.
- Provide exceptional customer service to clients in person, on the phone, and online.
- Oversee scheduling, rosters, and training to maintain high standards.
- Act as the first escalation point for client feedback and support the continuous improvement of service access processes.
- Ensure accurate client record management, appointment scheduling, and administrative support.

**Location**:Primary sites include South Melbourne, St Kilda, and Prahran, with occasional work at other BHN locations.

**What You’ll Bring**

Essential Experience:

- Minimum 3 years of experience in an administrative role.
- Proven ability to supervise a team, preferably across multiple locations.

Skills and Attributes:

- Outstanding customer service and communication skills.
- Strong ability to manage multiple demands in a fast-paced environment.
- High-level proficiency in computer systems, including TrakCare or similar client management platforms.
- A commitment to confidentiality and client-focused service.

**Why Join Us?**
**- Be part of a supportive, values-driven team.
- Opportunities to lead and grow within a dynamic organisation.
- Contribute to meaningful work improving community health.
- NFP tax
- free salary packaging amount up to $18,550 per annum to use tax free towards mortgage, rent, credit card, school fees and groceries.
- Work life balance friendly leave
- parental leave, purchased leave & leave loading.
- Option of month Accrued Day Off.
- Working with in a multidisciplinary community health.
- Professional development opportunities.
- Networking opportunities across our network and expanding network.
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.

**Ready to Make a Difference?**
**Bring your leadership, expertise, and passion for excellent service to BHN. Join us in delivering accessible, high-quality healthcare services to our diverse community.

Join BHN and contribute to empowering children, families, and communities for a healthier future

**Why Join BHN?**

At Better Health Network, you’ll be part of a forward-thinking organization with over 800 employees across 22 locations. BHN is committed to delivering high-quality, person-centered services that promote health and wellbeing for all.

We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.

  • Cleaning Services Supervisor

    2 weeks ago

    Prahran, Australia Assetlink Full time

    **About Assetlink**: From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the...

  • Cleaning Services Supervisor

    2 weeks ago

    Prahran, Australia Assetlink Full time

    **Description**: **About Assetlink**: From humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink...

  • Section Waiters, Bartenders, Supervisors

    4 days ago

    Prahran, Australia Osteria Renata Full time

    Osteria Renata We're looking for energetic, skilled Section Waiters, Bartenders and Supervisors to join the team at Osteria Renata in Prahran. If you're passionate about hospitality, love working with incredible food and wine, and want to be part of a buzzing dining room with a strong reputation, this is for you. - Supportive people-first culture - Growth &...

  • Store Supervisor

    2 weeks ago

    Prahran, Australia Morning Market - Trader House Full time

    Morning Market - Trader House Are you a seasoned food retail professional driven by the desire to work for the best food and wine businesses in Melbourne? Or a hospitality professional looking to make a transition to a retail environment where you can use your food and wine knowledge to develop your career, without the late nights? - Join a team of young...

  • Op Shop Supervisor

    2 weeks ago

    Prahran, Australia Uniting Vic.Tas Full time

    Retail Award Level 4 position (incl. weekend penalty rates) - Ongoing part-time position based at our Prahran Op Shop - Bring creative flair to help us achieve our vision **Your new role**: Join our team **and coordinate our volunteers and daily operations** of our Op Shop in **Prahran**. It’s a great opportunity to be part of a friendly community, it’s...

  • Prep Kitchen Team Member

    1 hour ago

    Prahran, Australia Maker & Monger Full time

    Maker & Monger Be a part of the team that produces Melbourne's best grilled cheese toasties! We are looking for someone with a great work ethic, discipline and prep skills and who enjoys flavour and sensory experiences. - Fun & friendly small team who works extremely well in fast paced environment - Learn about cheese; its flavour, texture & best ways to...

  • Tele Services Enrolled Nurse

    1 week ago

    Prahran, Victoria, Australia MedHealth Full time $60,000 - $90,000 per year

    Company Description If a new challenge and the opportunity to positively impact a new and growing service area is what you are seeking, then this is the role for you. Unified Healthcare Group (UHG) is looking for a motivated healthcare professional (Enrolled Nurse) with excellent verbal communication skills within our Tele Services team and liaise with...

  • Tele Services Enrolled Nurse

    2 weeks ago

    Prahran, Victoria, Australia UHG (Unified Healthcare Group) Full time

    If a new challenge and the opportunity to positively impact a new and growing service area is what you are seeking, then this is the role for you.Unified Healthcare Group (UHG) is looking for a motivated healthcare professional (Enrolled Nurse) with excellent verbal communication skills within our Tele Services team and liaise with medical practitioners to...

  • Tele Services Enrolled Nurse

    5 days ago

    Prahran, Victoria, Australia UHG (Unified Healthcare Group) Full time $60,000 - $90,000 per year

    If a new challenge and the opportunity to positively impact a new and growing service area is what you are seeking, then this is the role for you.Unified Healthcare Group (UHG) is looking for a motivated healthcare professional (Enrolled Nurse) with excellent verbal communication skills within our Tele Services team and liaise with medical practitioners to...

  • Tele Services Enrolled Nurse

    5 days ago

    Prahran, Victoria, Australia Unified Healthcare Group Full time $70,000 - $120,000 per year

    Company DescriptionIf a new challenge and the opportunity to positively impact a new and growing service area is what you are seeking, then this is the role for you.Unified Healthcare Group (UHG) is looking for a motivated healthcare professional (Enrolled Nurse) with excellent verbal communication skills within our Tele Services team and liaise with medical...