Technical Writer

The Technical Writer role enables operational delivery of A&G’s risk management strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation of a robust governance framework of policies and procedures. This role will work across Product and Claims and Assessing to formulate and execute key risk governance initiatives for A&G.
- Writing and revising information about company products (e.g. manuals, help systems, on-line tutorials, installation guides and quick reference guides) using software tools and system components.

**The role**

The Technical Writer role enables operational delivery of A&G’s risk management

strategy throughout Product and Claims & Assessing and ensures the compliance and protection of the company through the implementation and maintenance of a robust documented risk framework. This role will work across Product and Claims and Assessing to formulate and execute key risk governance initiatives for A&G.

** **This is a fixed-term position (12 months)

**What experience you’ll bring**

**Qualifications and Experience**
- Minimum 3 years of insurance experience preferred (Financial Services/Insurance)
- Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
- Strong writing skills with excellent eye for detail
- Exceptional customer service insight and delivery
- Strong ability to negotiate & influence in challenging circumstances with tight timeframes
- High levels of autonomy
- Experience in creating and using writing style guides
- Computer literate
- Strong planning and organisational ability
- Analytical and problem solving skills

**Position Accountabilities**
- Maintaining up to date governance documentation of Product and C&A
- Develop and maintain a document hierarchy map aligned to the Group’s
- Policy Framework
- Identifying gaps in Policies, Standards and Procedures and address through maintaining a up to date knowledge library
- Draft and gain approval of key documents to support the risk maturity strategic program across Product and C&A
- Ensure alignment of all key governance documents and identity key controls and reporting requirements within the documents
- Maintain open lines of communication with all stakeholders and collaborate cross functionally to ensure alignment
- Ensure consistency and quality across all documents
- Coordinating completion of existing document reviews, updating and gaining approval within agreed timelines
- Develop high-quality, visually appealing content which is easy to use and embed into teams

**Our Perks**
- **Location **- **Toowong**

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.

Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

**The benefits of working at A&G**
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Work flexibility**:

- with options to work from home two days per week.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and C