Customer Operations Coordinator

2 weeks ago

Alexandria, Australia Carma Full time

Backed by the latest technology and a state of the art automotive reconditioning facility, Carma makes buying pre-loved cars a seamless, hassle free experience. From our reconditioning standards, through to delivery and customer support, our customers are really at the heart of everything we do.

**About the role**:
**Responsibilities**
- Schedule Carma customers in for their delivery or collection, ensuring that everything runs smoothly
- Welcome customers on-site and provide a thorough and professional handover of their vehicles, leaving them with a great experience at every step of their journey
- Manage various administration and coordination tasks within a few different systems, and work with the relevant departments to ensure information is accurate
- Track and order inventory for the team
- Jump in and support where needed - we’re a fast-paced team and sometimes you’ll need to be adaptable and lend a hand in other areas

**About you**
- A minimum of 1 year experience in a fast-paced and customer-focused environment (retail, contact centre etc.)
- Great communication skills, both written and verbal
- Comfortable using different systems, experience with a CRM or DMS would be a bonus
- Adaptable and confident in multi-tasking and prioritising based on initiative
- Current NSW Drivers Licence - Full licence or on Ps
- Automotive knowledge would be beneficial but not essential
- Flexible availability with some weekends required
- Please note: this role is a full-time position, based on-site in Alexandria, Sydney

**Working at Carma**
- Culture: Enjoy coming to work - we have social events, free snacks and breakfasts, fresh coffee and 24/7 well-being support through Sonder
- Discounts: We offer discounts across Carma cars, car parts and NRMA roadside insurance
- We’re a fast-growing business - come and grow your career with us as the business continues to scale

At Carma, we are committed to enhancing our amazing culture, and ensuring every Carma employee can bring their best self to work We embrace diversity and inclusion, are committed to safe work practices and make sure that we have support for all people to grow and develop with us. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

**Job Types**: Full-time, Permanent

**Salary**: From $65,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Please outline your salary expectations

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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