
Lead - Counterparty Data Management Operations (Apac)
3 days ago
Lead - Counterparty Data Management Operations (APAC)
- Job number: 802230
- Primary position location: VIC- Melbourne CBD
- Primary position location: VIC- Melbourne inner
- Category: Banking & Financial Services
- Category: Corporate & Institutional Banking
- Work type: Fixed term Full time
- Work type: Permanent Full time
- Closing at: Jul 25 2025 - 23:55 AEST
**Favourite**
- **Great opportunity to showcase your leadership skills across operations unit.**:
- **Everyone is given the opportunity to learn, grow and achieve**:
- **Bring your ideas, ambitions, and passion both in and outside of work**:
- **12 months fixed term role**
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of **Lead - Counterparty Data Management Operations (APAC)**, you will report to** Manager - C&IB Counterparty Data Management & Operations**. It is an exciting time to join our team that’s doubling down on Customer Obsession.
**Each day, you’ll go above and beyond to**:
- Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance and career development
- Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
- Support Manager, C&IB Counterparty Data Management with resource planning to optimise workforce, and performance (e.g. volume) monitoring
- Support Manager, C&IB Counterparty Data Management with internal stakeholder management and engagement
- Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures
**We are looking for the best and brightest to deliver the best for the customers. You’ll need**:
- Strong people leadership and management
- Experience in maintain operational service levels and data quality standards
- To have a genuine passion for the customer
- Excellent relationship management of internal stakeholders
- Experience in a customer Data Management function
- Proven leadership experience through strategic business change
- Experience in managing day-to-day processes and capacity management
- To have previous exposure in identifying risks and managing remediation
- To not be afraid to roll the sleeves up and support your team
**A diverse and inclusive workplace works better for everyone**
We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
**Join NAB
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