Complex Manager

**Join us and experience Bunnings from the other side of the counter**

**What’s in it for you**when you’re part of our**team**:

- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- Free standard OnePass membership
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- 12 weeks paid parental leave, regardless of gender
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

**About the Role**:
As a Bunnings Complex Manager you will be responsible for the ongoing daily operations, sales and high volume stock management within your store. Reporting directly to the Regional Manager you and your team of 100+ will be efficient, organized and be the go-to for location for our loyal customers and internal sales teams. In the team you will be supported by experienced Operations Managers, Co-Ordinators and their respective teams of Customer Services Officers, Team Members and Forklift Drivers whilst it is also encouraged to engage with local stores and Trade Centres to contribute to the success of the wider area group.

Within your leadership team you will have experienced Coordinators focused in such departments as Service, Inside the Home, Builders, Timber Yard and Lifestyles & Garden - though a knowledge of all is not required an interest in DIY/Building industry is recommended.

Your role will help drive the future Bunnings Warehouse in the Bendigo Region, by developing local strategies and business plans that support the overall long-term growth of your Warehouse. You will be required to monitor and measure customer service levels, liaise with the Commercial Sales teams, Distribution Centres, Fulfilment Centres and Bunnings Support Office to manager your warehouses stock levels, sales capabilities, Health & Safety procedures, and products & services that drive sales and increase greater knowledge for Best Experience whilst also ensuring our efficiency and effectiveness.

**What's involved**:

- Recruiting, Training, and Developing new Team Members & Leaders
- Ensuring H&S standards across your Warehouse
- Manage P&L and high level reporting for your Bunnings Warehouse
- Action customer feedback to improve the end-to-end customer experience
- Engage the local community, and identify opportunities for community events and projects

**Who we're looking for**:
As a Complex Manager for Bunnings you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Health and Safety and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI’s and exceeding customer expectations.

**You’ll need**:

- A genuine passion for Customer Experience, Leadership & Retail
- Be able to approach, connect and confidently with multiple Stakeholders
- An eagerness to learn about products and services
- To act with integrity, be safe and do your best

**You’ll be part of a workplace where you’ll feel like you belong.**

**About Us**

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
- Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role._