Coordinator Hawkesbury Nepean

Across Australia, Just Better Care provides in-home aged care and disability support services to support people to live independently.
- Explore the opportunity to develop your career in a growing industry
- Join a friendly, professional business that provides you with ongoing training and support
- Enjoy the benefits of joining a national network whilst working locally.

We are looking for a Full Time Coordinator to join our caring and dynamic office team in Richmond. We are looking for a superstar coordinator available Monday to Friday working between the hours of 8am-5pm.

Just Better Care Coordinators play a key role in helping families receive the care and support services they need.

Coordinators are responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for the Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.

**About Us**:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with a disability, to live independently in their own homes and stay connected in their local community.

Our friendly, compassionate and experienced team makes this possible.

**Duties and Responsibilities Include**:

- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Provide coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
- Monitoring the implementation of individualised plans for customers
- Verifying the allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
- Maintaining and updating data in company information systems
- Meeting the specified standards for the delivery of quality in-home care and support services.

**What you will need**:

- Demonstrated high level verbal and written communication skill
- Proven relationship management with all internal and external stakeholders
- Great interpersonal, negotiation and problem solving skills
- Experience in providing services to customers
- Demonstrated experience in working towards targets to meet program outcomes
- Customer focused attitude and experience in managing customer enquiries
- Current Federal Police Check/ NDIS Worker Screen Check
- Ability to work as part of a team
- Previous experience in community care or health/aged care sector is desirable.

**What we offer**:

- Training & professional development opportunities (including free access to online learning tools and programs)
- Friendly and supportive work environment
- Access to our free Employee Assistance Program
- Staff recognition programs
- Opportunity to work with a fun and supportive team.

**Next** Steps**

**Possible Starts with You