Hub Manager

5 days ago

Brooklyn, Australia Coates Full time

**The next step in your career starts here**
- Permanent full-time position
- Base salary + annual bonus + fully maintained tool of trade vehicle

At the **Coates Brooklyn Portables Branch**, our Hub Manager performs a highly valued and critical role, leading a team of customer and service and workshop professionals to safely deliver outstanding service to our customers.

This position assumes accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.
- Ensuring the safety of your team and Coates customers
- Guide and motivate staff to provide excellent customer service - a happy customer will be a returning customer
- Create the best solution / outcome for our customers
- develop quotes, raise purchase orders and enter hire agreements.
- Oversee Asset Management
- Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.

**What you’ll get in return**

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation

**What you’ll bring to the role**
- Sales and operational management experience
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset - you build and nurture positive relationships with your Team and with Customers
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite

**Looking for more reasons to join Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

**Coates. Equipped for you.

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