Service Manager

2 days ago

Wacol, Australia Aggreko Full time

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

**Why Aggreko?**Here are some of the perks and rewards.
- Competitive compensation.
- Bonus program.
- Paid training programs and tuition reimbursement.
- Safety-focused culture.
- Community volunteering program.
- A range of career development opportunities.

**What you'll do**:

- Manage Lead, supervise, and support a team of service technicians and coordinators handling temperature control HVAC systems.
- Manage daily service operations including scheduling, dispatching, and performance monitoring.
- Ensure timely and effective response to service calls and preventative maintenance.
- Provide technical support and guidance for troubleshooting complex temperature control systems.
- Maintain high standards of customer satisfaction through proactive communication and quality control.
- Collaborate with sales, engineering and project teams to ensure smooth transition from project completion to service.
- Monitor KPIs and service metrics to improve efficiency and profitability.
- Ensure compliance with safety regulations, industry standards, and company policies.
- Identify training needs and facilitate ongoing technical development for the service team.
- Manage service contracts and ensure contractual obligations are fulfilled.

**To thrive in this role, you'll have the following skills and experience**:

- 5+ years of experience in HVAC, BMS, or industrial temperature control systems.
- 5+ years in a supervisory or management role preferred.
- Strong knowledge of mechanical and control systems, diagnostics, and repairs.
- Excellent leadership, communication, and organizational skills.
- Proven ability to manage and develop high-performing teams.
- Customer-focused mindset with problem-solving capabilities.
- Familiarity with service management software and scheduling systems.
- Valid driver’s license and clean driving record.
- ** Qualifications**:

- 5 HVAC/R or Controls certification/license.
- Experience with commercial or industrial clients.
- Background in controls systems such as Trane, Johnson Controls, Siemens, Honeywell, etc.

**Preferred Attributes**:

- Experience in a rental environment delivering customer solutions
- Ability to work under pressure and manage multiple projects simultaneously.
- Customer-first mindset with a proactive problem-solving approach.

**Join us. Bring your energy. Grow your career.**

LI-MP1

**Equal employment opportunity**

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

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