Osr - Toyota

OVERALL PURPOSE OF THE JOB- The On-Site Representative (OSR) provides quality transport and distribution services to the customer while maximising the profitability and productivity of the business.- To coordinate the operations of the Night Key driver fleet operating out of the customers premises and return of empty Material Handling Equipment.- Provide a contact point for the customer and their stakeholders for customer service or operational queries.- Provide operational feedback and insight to the daily operations on a nightly basis.

PRIMARY DUTIES & RESPONSIBILITIES- Ensure the appropriate number of vehicles are available in the Night Key Fleet in line with the business needs, to provide on time delivery services.- Ensure all stock presented by the customer is delivered within the set delivery time lines each night.- Manage driver leave and absenteeism and coordinate back up vehicles where required.- Ensure new contractors are inducted to the customers site and ensure appropriate site and operational training is provided.- Ensure all freight is handled and loaded in accordance with customers and TGE’s policies and requirements to avoid damage to the goods.- Liaising with the driver group to eliminate and minimise any job delays in a timely manner.- Requesting via the manager to update job details where changes to permanent runs occur, ie adding or deleting dealer sites to a run or amending delivery times, requesting changes to run rates and driver rates as a result of these changes.- Resolve any daily operational and driver issues.- Proactively maintaining a positive can-do relationship with the customer and ensure communication in a timely manner.- Accurately complete all daily and weekly reports, both internal and external.- Communicate any operational issues and outcomes to the management team as soon as they are identified- Ensure driver compliance with respect of TED usage for arrival and departure times at the DC and individual delivery points.- Ensure on site safety standards are met, report all issues in a timely manner.- Carry out compliance related tasks, including driver and vehicle presentation standards in line with company and legislative requirements.- Any other duties as directed by management.
- SKILLS ESSENTIAL TO THE JOB

Technical- Ability to identify the fastest route from collection to delivery location.- Detailed knowledge of Toll Courier services and operations procedures.- Detailed knowledge and compliance with procedures regarding dangerous goods.- The incumbent will have access to highly sensitive personnel and business data and information and must always demonstrate the highest level of confidentiality.- Understanding of Occupational Health and Safety policies and working knowledge of CoR.- MS Excel (Intermediate)- MS Word (Intermediate)

Business- Experience in local same day, direct delivery service.- Good geographical knowledge of Sydney area.- Experience working with contract carriers.- Experience in Taxi Trucks and Heavy vehicles, including Fleet management and capacity planning.

People- Required to develop a close positive working relationship with all internal customers of the TGE - Courier division and drivers.- Sound knowledge of corporate human resources and administration policies and procedures- Be proactive in developing and maintaining strong customer relationships.- Encouraged to develop positive functional relationships with all Operational staff, influencing drivers to follow business processes.
- ESSENTIAL PERSONAL ATTRIBUTES

Skills & Knowledge- Knowledge of Metro and Greater NSW geographical area- Experience in vehicle allocations- Knowledge of NHVL / CoR

Training & Education- Effective Communication Skills- Rockhopper/FMS Screen Skills

Industry Experience- Experience in local direct delivery service.- Experience working with contract carriers- Experience in Taxi Trucks, semi-trailers and B doubles.- Discretion in all dealings- Ability to work with mínimal direction- Innovative and a can-do attitude.- Must be passionate about workplace safety- Remains clam under pressure.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, vi