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Desktop Support Analyst

2 weeks ago

Canberra, Australia CDC Data Centres Full time

**About us**:
Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients, and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative, and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity, and sustainability needs for today and tomorrow.

**About the role**:
The IT Support Specialist works with a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfil requests for IT-related assistance.

Responsibilities include:

- Server Administration (Windows)
- Active Directory and Group Policy Administration
- File & Print (Permissions, Groups, Shares)
- PowerShell (Desirable)
- Cloud Administration
- Azure Active Directory
- Microsoft Office
- Microsoft Exchange
- Autodesk Applications
- Mobile Device Management (MDM) - Apple IOS
- Application Support
- Domain Name, DNS Services
- Microsoft Office 365 suite, including Teams, SharePoint, Exchange Online
- Other line of Business Application
- Computer Support
- Windows 10 Pro
- SOE deployment and maintenance
- Laptops, Desktops, Printers
- Telecommunications
- Sound understanding of computer networking
- Audio Visual / Conferencing Support
- Documentation / Reporting to Management
- Managing corporate ICT assets, including laptop, desktop, mobile and digital assets

**About you**:

- Minimum 3 years’ experience in similar role
- Professional written and verbal communication skills
- Excellent customer service skills
- Ability to respond to customer requests in a timely manner
- Tertiary qualifications (desirable)
- Industry related qualifications (Microsoft Certification)

**Essential**:

- Australian citizenship and ability to obtain, an NV2 Security Clearance

**How to Apply**:
If you are looking for an opportunity to play a vital role in a fast-growing Australian technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.