People & Culture Officer

People & Culture Officer

**Job no**: 615916

**Work type**: Fixed Term Contract (Cochlear payrolled)

**Location**: Sydney

**Categories**: Individual Contributor

**Cochlear’s** mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies.

**The Opportunity**

Cochlear has fantastic opportunity for a **People & Culture Officer **to join our newly established People Advisory Service Team based at our global headquarters in Sydney, Australia.

Our People Advisory Service Team is the first point of contact for all P&C enquires that relate to employee life-cycle processes, programs and policies. People & Culture Officers are responsible for providing a high quality, efficient and consistent P&C advisory service to all our employee and manager stakeholders.

As a newly established function, you will have the opportunity to help shape how we deliver P&C services to our business. You will contribute to the development of our P&C knowledge library and execute processes to provide a high-quality, consistent service.

**This is a fixed term contract for 8 months, commencing immediately.**

**_ Key Responsibilities_**_:_
- **Manage HR systems for all employee lifecycle activities, including**:

- Set-up of new employees on P&C systems
- Support employees and managers with system issues
- Action all employment status changes
- Maintain global organisation charts
- Undertake simple analysis and prepare reports on employee life-cycle processes
- **Be the first point of contact for all P&C enquiries and respond with agreed standards and service levels whilst continuing to build self-service capability**:

- Provide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policies
- Ensure enquiries are, triaged actioned, resolved and tracked in accordance with documented processes
- Proactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&C
- **Support cyclical P&C activities and provide administration support for P&C projects and programs**:

- **Proactively identify and contribute to process and service improvements**

**You Bring Your Skills and Experience**

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
**Minimum**:

- Demonstrated experience working within a HR shared-service function.
- Ability to deliver a high level of customer service - timely, accurate and professional.
- Display a high degree of accuracy and attention to detail.
- Demonstrate excellent written and verbal English communication skills.
- Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate.
- Intermediate proficiency in Microsoft Office Word and Excel.
- Ability to work collaboratively within a team and with other stakeholders.

**Ideal**:

- Relevant tertiary qualifications ideally in Human Resources, Psychology, and/or Industrial Relations.
- Proficiency in other languages where Cochlear has sizeable office locations.
- Proficiency in navigating and maintaining data in HRMS systems (Workday preferred).

If you are an enthusiastic team-player with strong administration and customer service skills, who thrives on learning and has a continuous improvement mindset, this role will provide a fantastic opportunity to:

- Work across business unit portfolios and organisational boundaries
- Grow your knowledge of key P&C processes and how they support the employee lifecycle
- Assist in the design and implementation of process improvement initiatives
- Build and maintain a professional and efficient customer facing team

**How we recognise your contribution**

We want Cochlear to be a place where our people enjoy coming to work. Through our internal programs and employee benefits we aim to create an environment where our people will feel valued and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

**How to apply.**

If you are excited about what you have read and would like to be considered for this role, then please submit your resume and a covering letter detailing your suitability for this role.

**_ At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverage