Workforce Operations Manager

6 days ago

Karawatha, Australia HelloFresh Full time

As the Workforce Operations Manager, you'll lead the Workforce Planning team in delivering timely, accurate, and compliant employee rosters for our YouFoodz Custom Facility. You'll also oversee a small Production Recruitment team, ensuring our resourcing needs align with operational demands at all times.

This role is based in Karawatha and reporting to the Head of Manufacturing, pivotal in driving workforce efficiency, operational excellence, and continuous improvement initiatives across the facility.

**You will**
- Lead the Workforce Planning team, including the Production Talent Acquisition Officer, to deliver effective, timely, and compliant rostering for operational employees.
- Provide workforce planning recommendations that optimise labour efficiency and minimise costs, while maintaining compliance with employment legislation and industrial instruments.
- Build and maintain strong relationships with managers and supervisors to implement effective rostering systems and processes across the custom facility.
- Collaborate with Payroll, People Operations, and third-party agencies to support recruitment, attendance management, and smooth cross-functional workflows.
- Oversee the accuracy and maintenance of rostering systems, employee details, and workforce planning documentation, including process guides and cheat sheets.
- Lead the delivery and reporting of key workforce metrics, providing insights on overtime, meal breaks, shift swaps, absenteeism, and operational workforce performance.
- Represent Workforce Planning in operational projects and stakeholder engagements, driving continuous improvement initiatives.
- Foster a safe, high-performing workplace culture grounded in accountability, empathy, and adherence to WorkSafe, HelloFresh Group, and OH&S standards.

**You have**
- Previous experience in workforce planning, rostering and recruitment, whilst leading and developing teams.
- Experience working with and interpreting Awards.
- Experience in continuous improvement and quality control will be highly regarded
- including lean manufacturing
- Excellent communication skills and a strong commitment to teamwork.
- Experience in data analysis (desirable).
- Tertiary or industry related qualification(s) - desired but not essential.

**You are**
- Methodical and demonstrate an excellent attention to detail.
- Innovative, proactive and results oriented.
- Communicative and able to influence and work collaboratively with stakeholders
- Able to educate and transfer knowledge.
- Highly developed in influencing, relationship building and stakeholder management.

**What you'll get in return**
- The chance to have a significant impact in a leading global food technology company
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz
- Onsite gym at the facility

**Start Date**:Immediately available - Can wait a notice period

**Duration**:Permanent full time role. You must have the right to work full-time in Australia/New Zealand.

**Location**:Karawatha, Brisbane - Parking On site

**Salary**:Competitive salary & employee benefits

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