Instructional Designer

2 weeks ago


Canberra, Australia Australian Government Full time

Salary: $114,128 - $126,462
- Location: ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various

**Job Number**:EXT-EL-2024-2408
**Classification**:Executive Level 1
**Salary Range**:$114,128 - $126,462 +15.4% Superannuation

**Job Type**:Ongoing,Non-ongoing
**Employment Type**:Full-time
**Group/Division/Branch/Section**:Service Delivery Excellence / Service Design and Face to Face Transformation / Service Design and Innovation / CX Capability
**Location/s**:ACT - Various,NSW - Various,NT - Various,QLD - Various,SA - Various,TAS - Various,VIC - Various,WA - Various

The Service Design and Innovation Branch re-imagines and re-designs customer experiences at Services Australia. We orchestrate collaborative engagements to work the agency business teams, customers, third parties and other government agencies to address government priorities. We navigate complex system challenges through our multi-disciplinary research and design squads, to deliver design solutions that are research-based, design-led and customer focused. We also drive the customer experience (CX) capability uplift, based on human-centred design principles so all teams can understand, improve, and deliver excellent services aligned with agency priorities.

In this leadership role, you will exercise a considerable degree of independence and work under the broad direction of senior staff. You will manage and support business areas to plan, implement, evaluate, and manage learning solutions that drive business and staff outcomes. Additionally, you will maintain professional relationships with stakeholders, work collaboratively, and share best practices.

**Work Environment**

Travel may be required. There is also high use of digital tools and workshop spaces.


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