Costco Wholesale Am/pm Merchandise Supervisor

**Description of position**:
Assist’s Area Manager in everyday running of area including Managing employees, stocking area, complying with all procedures and Managing the floor to the best possible standard. Provides a high level of member service. Answers member questions, demonstrates and sells merchandise to members. Stocks and maintains good condition of department product.

**Daily tasks and responsibilities**:

- Reviews area sales, schedules and productivity figures. Implements sales and merchandising plan for the Merchandise area.
- Observes employee performance to ensure that best merchandising and sales practices and standards are followed. Makes signs and checks accuracy of product signage and marking.
- Leads, provides training, encouragement, advice and feedback to Merchandise employees. Assists in conducting job interviews. Drafts and participates in presentation of employee performance evaluations. Reviews and approves area timecards.
- Communicates with Merchandise Manager regarding quantity, status, price, delivery and promotion of merchandise.
- Implements practices to reduce loss due to damaged and destroyed merchandise. Approves product for member returns, oversees organization of security item lock-up.
- Participates in merchandise moves. Reviews lists of items for forklift drivers to place in the aisles for stocking. Stocks merchandise and drives forklift. Cleans and maintains product displays. Implements and upholds safety and security procedures.
- Maintains current knowledge of technology and trends of Merchandise area product. Provides and ensures prompt and courteous member service. Answers member questions and demonstrates product. Assists member in loading product to cart.
- This position entails either AM work or PM work.

**Non-Essential Functions and Tasks**:

- Assists with front end duties as necessary.
- Assists in other departments of the warehouse as necessary.

**Competency Statement(s)**
- Communication - Clearly articulates information, both verbally and in writing, about services and merchandise in a way that can be easily understood by employees, members, and suppliers. Actively listens to members, employees, and other managers in order to efficiently teach, organise, and respond to department issues. Limits communication of confidential information to those individuals with a need to know.
- Member Service - Exhibits a professional demeanour towards others and is able to maintain composure and make appropriate decisions while under stress. Unselfishly serves others and assists members, employees and suppliers in a prompt and effective manner while following company policies and procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions and making sound decisions that reflect his/her management position and Costco's Code of Ethics. Develops employees by providing constructive feedback about performance, teaching employees how to correctly and safely perform their tasks, and addressing problems or conflicts that arise.
- Self-Motivated - Well-organised and able to identify and prioritise tasks that need to be completed and delegate as appropriate. Ability to multi-task and adhere to deadlines while working independently with mínimal supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
- Team Player - Relates well with a variety of personalities and individuals by participating in a professional manner to accomplish the business goal. Empowers and leads employees. Creates positive morale by recognizing conflict and working quickly to solve problems. Delegates responsibilities effectively. Willingness to perform tasks that need to be done and to help others perform their tasks as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Is able to focus on multiple tasks during a work shift. Responds professionally to constructive criticism from management. Adjusts work schedule as necessary to meet business needs. Is able to implement and oversee newly initiated Costco programs.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance in a position of leadership as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours, and by a file free from counselling notices related to job performance. Has a proven history of leadership/management ability.