Aws Training Operations Specialist, Anz, Global

Basic qualifications Requirements - Minimum of five (5) years of experience in a team coordination position. - Detailed planning, time management and organizational skills are required. - Exceptional written, verbal, and interpersonal communication skills. - Positive, proactive and able to always exercise great judgment. - Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing. - Fluent written and spoken English.

Job summary

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world.

To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you

Here's your chance to join our Training & Certification team working in the highly visible role of Training Operations Specialist - Australia & New Zealand (ANZ). In this role, you will orchestrate the day to day operations of our Vietnam business but have the flexibility to support ANZ wide training business when required. This includes but not limited to scheduling classes, interfacing with our customers, preparing reports and managing customer engagements end to end.

Key job responsibilities

**Responsibilities**:
Operational Rigor & Productivity
- Execute both repeatable and dynamic tasks related to class management for both virtual and in person training classes in locations across ANZ. This includes arranging venues, coordinating instructors and ordering training materials, setting up classes in our Learning Management System (LMS).
- Drive/create process improvement initiatives that benefit external and internal customers.
- Provide high levels of data integrity and governance of our customers’ training class information across the relevant sources, ensuring accurate billing and business metrics reporting globally.
- Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, various tracking and reporting spreadsheets, SalesForce.
- Maintain Salesforce Opportunity data for training deliveries, including maintenance of funding program requests alongside the Funding Program Manager.
- Understand internal funding programs and be the escalation point for specific verticals/regions in ANZ.
- Raise purchase orders and manage end of month invoicing. Assist as required with Accounts Payable and Accounts Receivable functions in regards to procuring and billing inquiries.
- Support the administration of AWS Labs and Gilmore ebook platforms.

Customer Support Excellence
- Liaise with customers to accept their registrations, confirm bookings and manage cancellations/changes.
- Manage inbound communications from customers.
- Maintain a strong relationship with customers to ensure flawless execution of training plans.

Stakeholder Management
- Liaise with cross-functional business teams to support onsite training engagements: including legal, finance, accounting, tax, compliance, pricing, business operations etc
- Liaise with Regional Marketing, Training Manager and Sales team to support the training delivery business for Region.
- Collaborate with the Scheduler Team to manage the trainers’ schedules, by confirming, cancelling, rescheduling training.
- Support the day-to-day operational management of key projects including liaising with internal and external stakeholders.

Project Management:

- Experience working within a project team as either a key contributor or coordinator role

Hire & Develop the Best
- Be involved in Amazon’s hire process for the team and broader T&C organization, and participate in the team’s new hire onboarding activities.
- Act as a role model for early talent team peers.

Preferred qualifications Requirements - Recent experience in a fast-paced, multinational technology company. - Exceptional attention to detail, even in highly ambiguous and fast paced environment. - Knowledge and/or hands-on experience with a Learning Management System (LMS). - Previous experience with CRM software (e.g Salesforce) and BI tools (e.g Tableau). - Superior knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint are desired.