Manager, Business Improvement

Posted: 26/08/2024- Closing Date: 08/09/2024- Salary: $111,966.00 - $120,025.00- Job Type: Temporary- Location: Canberra- Job Category: Arts, Culture,Programme Management,Project Management**About the National Film and Sound Archive**

The National Film and Sound Archive of Australia (NFSA) is Australia’s audiovisual archive, telling the national story by collecting, preserving and sharing audiovisual media, the cultural experience platforms of our time. The collection itself dates back to 1935, making it one of the world’s oldest audiovisual collections. It is also one of the country’s most used cultural collections, with around 125 million views of collection content each year. The NFSA is in a period of significant change. Following increased Government investment, the institution is in a process of digital transformation, establishing the NFSA as Australia’s most dynamic and valued cultural organisation. We are rebuilding our curatorial workforce and developing the NFSA’s capacity to digitise our collection at scale - to preserve it for the future, to make sure it can be discovered, and to share it with all Australians.

We continue to work on developing a stable, secure and future-proof workforce across our four physical sites based in Canberra and Mitchell in the ACT as well as in Sydney and Melbourne.

We are also undergoing a program of business improvement for many of our corporate systems to improve efficiency and reduce manual handling.

We are an ambitious organisation, and we aim to be an employer of choice within the Galleries, Libraries, Archives and Museums (GLAM) sector, providing exciting and challenging work, as well as favourable employment conditions and unique development opportunities for our staff.

**About the Team**

The Business Improvement team is a new section within the Corporate Branch, set up to support the delivery of NFSA’s ambitious transformation goals. The team brings a positive, solutions-focused attitude and is responsible for collaboratively designing, delivering and optimising business improvement projects, prioritised with the Executive.

**The Opportunity**

The Manager, Business Improvement plays a key role within the Business Improvement team and will report directly to the Head of Business Improvement. The role will be responsible for building business improvement capability across the organisation and in implementing specific business improvement projects, in partnership with relevant business areas.

The Manager, Business Improvement will be an experienced, influential and empathetic manager with demonstrated experience in project and change management. The role will be responsible for designing and delivering projects and leading and supporting staff through the changes required to successfully implement project outcomes.

Under broad direction, this position is responsible for delivering the following functions:

- Develop and support a culture of innovative thinking in a psychologically safe environment, to build business improvement thinking across the organisation, and to embed business improvement projects and processes.
- Build, develop and maintain positive relationships across the agency, with external delivery partners and colleagues across the sector and government, to ensure business improvement outcomes are delivered.
- Collaboratively design appropriate change strategies to ensure that projects are implemented successfully.
- Design and deliver business improvement projects by:

- Utilising project management methodologies and best practice tools to collaborate closely with stakeholders to define project scope and plan, execute and control projects in line with Business Improvement objectives ensuring the users’ voice is always represented.
- Supporting the gathering of requirements and their prioritisation, ensuring that they are reflected effectively throughout the project lifecycle.
- Effectively communicating and managing project expectations and deliverables with Executive and business stakeholders using appropriate methods and documentation.
- Proactively identifying, assessing and managing risks and issues throughout the project life cycle, ensuring timely resolution and mitigation strategies are in place.
- Foster a collaborative team environment, provide leadership and model a mindset of continuous improvement.

**Selection Criteria**
- Demonstrated high-level proficiency and experience in complex project environments including project and change management and business analysis/process redesign/requirements gathering.
- Well-developed written and verbal communication skills with the ability to interpret and communicate appropriately complex concepts to a broad range of stakeholders.
- Demonstrated ability to create a positive working environment with an ability to manage staff and outsourced providers to deliver high-quality outcomes while modelling a continuous improvement mindset.
- Demonstrated ability to collaborate wi