Administration Officer

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Full Time Position (80hrs per f/n) + monthly ADO**:

- ** Grade 2 Administration (HS2)**:

- ** Located at the Alfred**:

- ** Great staff benefits 5 Weeks Annual Leave & Salary Packaging**

**About the Team**

The Pharmacy services operate across all Alfred Health sites and are well recognised nationally and internationally for high quality, innovative, patient-focused services, education and training programs as well as significant research output. Pharmacists are essential members of all clinical teams and have a critical role in patient management. Their understanding of Pharmaceutics, Pharmacology and Medicine Management ensures Alfred Health patients receive the best pharmacy care possible.

Pharmacy activities extend to the Outpatient clinics, where pharmacists conduct clinical reviews of patients receiving complex and changing medications. A recent expansion in this service and associated funding has led to the development of an additional Administrative Office position to support the administrative tasks in this space. You will work as part of a team to manage the outpatient booking process for Pharmacy

**About the Role**

As an Administration Officer, you will work closely with pharmacists in Outpatient clinics by providing administrative support for clinic referral, scheduling, patient communication, reporting and other associated documentation. All appointments will be booked and managed via the Cerner Scheduling Appointments Book.

**Duties**
- Assist Pharmacists working in the outpatient clinics with managing the patient referral process and patient bookings
- Manage bookings via Cerner software, including initial referral, confirmation, failure to attend and rebooking
- Follow policies and procedures when processing referrals and in making all clinic appointments or managing appointment queue
- Communicate respectfully with patients and patient carers
- Collect and enter accurate data as required under Alfred Health and government guidelines in a timely manner

**Skills & Experience**

**_ Essential_**
- Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

**_ Desirable_**
- Previous administration experience in a health care setting
- Knowledge of Cerner Programs or similar public health Electronic Medical Record (EMR) system
- Understanding and experience in supporting outpatient clinics
- Understanding of basic medical terminology
- Understanding of confidentiality and privacy legislation

**Benefits**
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance.
- On-site car & bike parking opportunities, Deducted Pre-Tax
- Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children’s Services.

If applicable, specify specific requirements that you require in the cover letter or CV.

**Any queries please contact Diana Sandulache (Deputy Director of Pharmacy - Workforce and Culture) on 9076 2061.**

**Applications closing 11pm AEST, Wednesday 23rd October 2024.**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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