Village Manager

**Why join us at SCC?**

We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

**The Role**

The Village Manager is expected to professionally manage the Village in alignment with SCC Values, policies and procedures, and to ensure compliance with the Retirement Villages Act. The position is responsible for establishing and maintaining effective working relationships with the Resident’s Committee, Residents, their families, the community, service providers and all SCC internal
services, in particular the Home Care team.

**Key Responsibilities**
- Manage the daily administration of the Village to ensure smooth Village operations.
- Responsible for the financial performance of the village and developing reports and analyzing Village data to ensure the long-term viability of the Village.
- Assist in the sales, sales administration and marketing and promotion of the Village to ensure full occupancy and positive reputation of the Village within the community.
- Preparation and presentation of Annual budgets and Annual management meetings to the residents so residents are aware of key village information shared at these meetings.
- Promoting a positive and professional image of SCC by being the key person and representative of SCC for the residents of the Village on a daily basis.
- Facilitate and assist residents’ coordinate social activities to support the positive engagement of residents and the community.
- Prepare, develop and distribute the Village Newsletter to keep residents informed on SCC information relevant to the Village and SCC.
- Be a referral point to assist residents’ source domestic and care services, both internally and/or externally, to facilitate residents maintain their independence.
- Attend and chair meetings as required.
- Attend monthly meetings with Home Care staff to build awareness of the Home Care offering for residents within Village.
- Review all internal village systems to ensure service delivery is met.
- Coordinate and establish Service Agreements with local service providers.
- Responsible for ensuring Service Provider induction process is completed and documented.
- Responsible for the timely management of complaints and concerns to ensure complaints and concerns are responded to in accordance with SCC policy and procedures.
- Conduct entry and exit condition reports of units to ensure compliance with relevant legislation.
- Review monthly maintenance works within Village with maintenance staff to ensure works are completed in a timely manner.
- Coordinate and track emergency repairs and maintenance to ensure the timely response and resolution of site maintenance issues.

This role is offered full-time and is based out in Merrylands.
- Demonstrated knowledge of current industry developments and standards
- Proven understanding & experience of budget processes
- Ability to develop strong working relationships
- Strong visual, verbal and written communication skills
- Ability to work under pressure and meet deadlines
- An understanding of an empathy towards all people
- Integrity, discretion and tact with respect to confidential information
- Ability to work independently and with limited supervision
- Experience in presenting budgets and annual management meetings

**Desirable**:

- Tertiary qualifications in Business / Aged Care and or hospitality
- First Aid and CPR certificate
- National police check
- 3 plus years' experience working within the retirement industry (desirable)
- Demonstrated knowledge of managing multi-faceted service organisation
- Knowledge of or ability to acquire knowledge of legislation applicable to the management and operation of a retirement village, namely the Retirement Villages Act 1999 and the Work Health and Safety Act.
- Sound understanding of relevant State and Commonwealth legislation as it applies to Aged Care Facilites
- Sound understanding of, and ability to correctly apply, relevant principles of the Fair Work Act.
- Policies and Procedures

**What’s in it for you?**
- You will be joining a highly functional & experienced team
- Competitive salary package
- NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
- Annual leave loading
- Discounted private health insurance
- Access to our Employees Assistance Program
- An extra day’s annual leave paid at Christmas
- Flexible start times
- Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
- Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and S