Homestay Coordinator

**About Australian Homestay Network**
- Connecting the World Through AHN Homestay_

The Australian Homestay Network (AHN) is Australia's largest and leading homestay provider having been **commended by the Australian Government** for ensuring appropriate standards.

AHN has a national team of experienced and dedicated people using a unique homestay website and communication system for managing homestay placements throughout Australia.

We make sure everyone involved in homestay can have a welcoming, safe and enjoyable cultural experience. AHN is the industry leader for homestay in Australia and delivers the highest quality of service for visiting students and their homestay hosts.

AHN are seeking a Homestay Coordinator for a temporary role for 5 months with the view to a permanent position for the right person.

**About the Role**

This is a temporary role for 5 months with the view to a permanent position for the right person.

As a **Homestay Coordinator,** you will have a hands-on role assisting our Perth team with customer enquiries, homestay placement management and general administration.

Reporting to senior management, you must be passionate about customer service, computer literate, motivated, be able to work independently and manage workload in what can be a fun but at times high stress environment.

You will be required to work a minimum of 3 days a week with the potential for additional hours during busy periods by mutual agreement.

This is primarily a home-based role so the successful applicant must have a suitable workspace in their home and be able to work autonomously. You may work from an office with the team once a week and this may increase in the future.

Your responsibilities will include (but are not limited to):

- Making student placements with well-matched hosts
- Processing requests and system alerts according to procedures
- Account enquiries and support
- General office duties
- Communicating with key Education Partners about student needs

Essential Requirements:

- Minimum 1 year experience in a fast-paced customer service role
- Proficient in using computer systems
- Excellent oral and written communication skills
- Ability to manage time effectively and prioritise tasks
- Ability to follow processes and exercise good judgement
- Be able to work independently and collaboratively
- Valid driver’s license

Please note, we are not interested in services provided by recruitment agencies. Please do not contact our offices regarding recruitment.

**Job Type**: Part-time

Pay: $38,000.00 per year

Expected hours: No less than 22.8 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Joondalup WA 6027