Am Route Supervisor

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

AM Route Supervisor - Queanbeyan

AM Shift - 05:00am - 1:00pm

Job Description / The Role Toll Group are looking for a proactive and experienced AM Route Supervisor to join our dynamic team and working alongside a leading beverage supplier and help ensure the success of our operations.

As the AM Route Supervisor, you will be responsible for overseeing the day-to-day operations, ensuring KPIs are met, managing customer relationships at a local level, and driving continuous improvement within the team. You will also work to develop and implement strategies to meet business goals while ensuring full compliance with safety, legislative, and operational standards.

Key Accountabilities / A day in the life of an AM Route Supervisor
- Meet Operational Targets: Ensure service level targets (on-time delivery) are achieved, maintaining performance above 99%.- Customer Focus: Act as the first point of contact for all operational shift issues, ensuring customer satisfaction is always prioritised.- Team Leadership: Lead the site in achieving required results across business objectives, driving operational excellence and continuous improvement.- Safety and Compliance: Ensure all drivers and staff adhere to OHS and safety requirements. Lead safety initiatives and ensure compliance with site safety standards.- Efficiency and Cost Management: Maximise operational profitability by achieving service level targets in the most cost-effective manner.- Collaboration: Foster a culture of collaboration within the team and across the business, ensuring all deliverables are met efficiently.

Pre-Requisites for Success:
- Strong understanding of transport routing operations and customer service expectations.- Proven experience in meeting service obligations and KPIs within a transport or logistics environment.- Familiarity with safety legislation and policies, particularly in the transport and heavy vehicle industries.- HR driver’s licence (Heavy Vehicle).- Forklift licence (Counterbalance).- Excellent communication skills and the ability to build relationships at all levels.- Self-motivated, proactive, and able to work autonomously.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.