IT Support Technician

1 week ago

Sydney, Australia Storage King Full time

Strong support for professional development and growth
- Competitive Salary plus bonuses | No industry experience needed
- Certified Great Place to Work® | Health & wellbeing perks

**About us**:
Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in self-storage and with continued growth plans it is an exciting time to become involved with our brand.

**Certified Great Place to Work - 2025/2026 in both Australia and New Zealand**

**The Role**:
We currently have a part time position available for an **IT Support Technician** to join our Tech Support Team, based in North Sydney. This role reports to the IT Support Tech Manager and is key to supporting day-to-day technology operations across our stores, Contact Centre, and Head Office.

The IT Support Technician provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems. The role also contributes to IT innovation, system implementation, process improvement, and asset management.

**Working hours**:
15.2 hours per week, rostered across two days between Saturday and Wednesday

Some flexibility required

**What you will do**:

- Triage and resolve IT support requests via FreshService
- Troubleshoot hardware, software, VOIP, and network issues
- Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
- Manage IT assets from deployment through to secure decommissioning
- Oversee user onboarding, offboarding, and account management
- Collaborate with IT & Innovations on upgrades, testing, and rollouts
- Liaise with vendors for solutions and enhancements
- Create and maintain user training documentation

**What you will need**
- Experience in a multi-site IT support environment
- Strong troubleshooting skills and customer-first approach
- Proficiency with Microsoft Office 365 and Azure
- Knowledge of networking fundamentals, MDM tools, and ITSM platforms
- Effective written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Certificate IV or Diploma in IT (or related field)
- Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirable
- Experience with VOIP systems and Storman Cloud advantageous

**In return we offer**:

- Competitive salary + bonuses
- Flexible working environment and strong team culture
- Discounted health insurance through Medibank
- Assure Wellbeing Program - confidential counselling, financial advice, lifestyle coaching, and more
- Paid Parental Leave - 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)
- Access to exclusive employee retail discounts

Self-storage is a growing industry, and technology plays a critical role in supporting our customers and operations. If you are passionate about IT, problem solving, and working as part of a close-knit team to deliver exceptional outcomes, this role is a great fit.
- We value the important work recruitment agencies do, but all our hiring is managed exclusively by our internal recruitment team. We kindly ask agencies not to contact us regarding these opportunities. Thank you for your understanding._

  • Network Support Technician

    1 week ago

    Sydney, New South Wales, Australia Brainotech IT Solutions GmbH Full time $60,000 - $100,000 per year

    Company DescriptionBrainotech IT Solutions offers innovative IT and network solutions to business markets globally, with a focus on regulated IT support services. We provide end-to-end IT technologies tailored to our clients' market and infrastructure needs, including technical consultancy, data solutions, and maintenance services. Our global pool of IT...

  • Ict Technician

    1 week ago

    North Sydney, Australia Peppermint IT Full time

    Peppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes: Advanced Issue Resolution: - Receive escalated technical issues from first-level support and...

  • Level 3 Service Desk Technician

    1 week ago

    Sydney, Australia Emerging IT Full time

    Emerging IT is looking for a motivated, passionate, and talented Level 3 Service Desk Technician to join our Melbourne or Sydney team. - In this diverse role, you will work with a range of different technology and infrastructure. You will help transform organisations and make a real difference by helping them grow and thrive in their respected industries. -...

  • Trainee ICT Technician

    1 week ago

    Sydney, New South Wales, Australia LOOKUP - making IT simple ™ Full time $40,000 - $60,000 per year

    Job SummaryAs a Trainee Technician, you will gain hands-on experience supporting IT infrastructure, troubleshooting hardware and software issues, and learning industry best practices. This is an entry-level role designed to train and develop you into a skilled technician with potential for career growth.Key ResponsibilitiesProvide basic IT support for...

  • Managed Services Technician

    1 week ago

    Sydney, Australia Emerging IT Full time

    Our holistic and agile approach to Managed Services evolves alongside the ever-changing landscape to continually protect the critical data and people of our clients. Due to growing demand, an opportunity has opened for the right person to assist in the development and drive of our Managed Services. We are looking for a motivated, passionate, enthusiastic...

  • Data Cabling Technician

    2 weeks ago

    Sydney, Australia Gems IT Solutions Pty Ltd Full time

    We're on the lookout for top-tier Data Technicians with a knack for commercial fit-outs to tackle our long-term, high-profile projects. Join forces with our elite team of Cabling Technicians, Supervisors, and Project Managers to deliver outstanding results for renowned clients. **Your Responsibilities**: - Install, terminate, and test CAT 6A structured...

  • IT Support Technician

    1 week ago

    Sydney, Australia Milestone IT Full time

    Immediate start - Seven Hills-Sydney - Excellent career progression Are you a skilled Technical Support Engineer with a passion for problem-solving and a knack for providing exceptional support? Join our client in their dynamic team in the manufacturing industry and be a pivotal part of supporting their success! **About Us**: Milestone IT is partnering...

  • IT Support Technician

    2 weeks ago

    Sydney, Australia Orchal Ltd Full time

    **EUC L1,L2,L3** Support Technicians are needed. **Job Type**: Freelance **Salary**: $30.00 per hour Expected hours: 4 per week Ability to commute/relocate: - Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

  • Pooper Scooper Technician

    2 weeks ago

    Sydney CBD, New South Wales, Australia Scoop It Up Full time $124,800 - $156,000 per year

    We're Hiring: Pooper Scooper Technician (Part-Time – South West Sydney)Join the Scoop It Up Team**NOTE** This job is physical and you will be required to meet minimum yard requirements each day. This job is 2 days work start with but will grow into a full time role in a couple of months so please only apply if you have availability for full time role.We're...

  • Senior Support Technician

    2 weeks ago

    Council of the City of Sydney, Australia First Focus IT Full time

    Senior Support Technician – Trusted Tech, Client Hero You’ve spent years mastering the craft—solving complex problems, mentoring juniors, and keeping environments humming. You know your way around infrastructure, but you also know how to talk to people. You’re the calm in the storm, the one clients trust when things get weird. Now it’s time to...