Customer Care Team Member

3 days ago

Wetherill Park, Australia Mane Consulting Full time

Permanent
- Wetherill Park, New South Wales
- Posted 1 hour ago
- Negotiable USD / Year
- Salary: Negotiable

**About the role**:
Our client is looking for a passionate and bubbly individual to join their team for a unique dual role that offers the opportunity to learn the ins and outs of a wholesale business. As part of this exciting role, you will work in a fast-paced environment where no two days are the same. You will be responsible for providing excellent customer service, problem-solving, and handling technical queries.

**Skills You’ll Bring**:

- Excellent customer service skills with a bubbly and engaging personality.
- Strong multitasking abilities with the flexibility to work in both office and warehouse environments.
- Willingness to learn and take on new challenges.
- Strong problem-solving skills with the ability to handle technical queries related to products.
- Physical ability to safely lift larger items, use a ladder, pick n pack, and carry out other warehouse duties.
- A current driver’s license.

**What’s on Offer**:

- A fun and exciting role that offers a perfect balance of office-based and physical warehouse work.
- A small business work environment with a global brand that’s leading the industry.
- A chance to work with a supportive and passionate team and gain valuable experience.
- Access to training on the latest products, as well as opportunities for personal growth and development.
- Conveniently located in Western Sydney with free street parking.
- Regular 9-5 workdays from Monday to Friday

***

**What you’ll do**:

- Provide exceptional customer service with a friendly and bubbly personality that engages customers.
- Learn about the latest outdoor adventure products and become an expert in the field.
- Assist with order processing, data entry, and liaising with internal and external stakeholders.
- Help with improvement and growth projects, such as assessing and processing warranty claims.
- Participate in stock takes and ensure stock is replenished in a timely manner.
- Work alongside the team to set up and pack down camping gear, as well as conduct product testing when required.
- Undertake trips to our offsite partners and work collaboratively to ensure customer satisfaction.

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