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Conference Administrator

3 weeks ago

Springwood, Australia Youthworks Full time

Conference Centres
- 14 Nov- Written By Human Resources

**Division/Branch**: Youthworks Conference Centres

**Location**: Springwood, NSW

**Employment Type**:Permanent, Part Time (12 hr week, preferably spread across the week)

**Closing date**: As soon as position filled

Youthworks is seeking a Conference Administrator to join our Conference Centre team. Youthworks Conference Centres provide a place of temporary community for groups for relational and personal growth. They are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. They provide outstanding venues in amazing locations and Christian hospitality. They believe their interactions with guests and each other are opportunities to promote and proclaim the gospel.

**About the role**:
To provide logístical and administration support as well as oversee information flow between guest groups and Conference Centre stakeholders so as to assist the delivery of Conference Centre groups bookings in a professional, helpful and timely manner. To assist in the rostering of Guest Relations team members and support & guide those team members.

**Your responsibilities**:

- Liaise with Conference Centre guest groups ensuring groups receive a high level of professionalism and customer service throughout the organizing period of their stay
- Manage guests requests and needs
- Work with those responsible for delivery of on the ground service to guest groups to ensure consistency in communication and service delivery
- Conduct Centre Site Visits with guests
- Ensure all guest relations shifts are staffed according to the needs of the guest groups

**You will need to demonstrate**:

- Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
- Well-developed written and verbal communication skills with a focus on providing strong customer service
- A systematic and focused approach to tasks with a strong attention to detail
- An ability to work with a wide range of staff to achieve effective outcomes
- Strong customer service focus
- Verified and Cleared Working With Children Check number for paid employment

**What we would really like you to have**:

- Personal Christian faith
- Experience with CRM Software (Venue 360 in particular)
- Hospitality experience and/or qualifications
- Experience with planning and managing small to medium scale events