Level 2 Support Specialist

7 days ago

Sydney, Australia WorldLine Full time

**The Opportunity**

The Level 2 Support Specialists need to qualify production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.

**Your day
- to -day responsibilities include**:

- Provide advanced software support for payment solutions (Front to back) offered by WL.
- Closely work with Operations to mitigate impact on production issues.
- Develop/update tools for troubleshooting or internal use.
- Where appropriate, review, create and distribute guidelines & best practices.
- Identify opportunities to improve service efficiencies.

**Skills we can’t do without**:

- Problem solving skills
- Experience in troubleshooting software issues
- Proficiency in C/C++, Python, shell scripts development
- Proficiency in Linux environments.
- Experience in Oracle or PostgreSQL.
- Understanding of TCP/IP and SSL/TLS
- Knowledge in payment solutions & cryptography would be advantageous.

**Why work for us?**
- Work from home - You will only be expected in the office 1-2 days a week if that suits you.
- Flexibility - You will be empowered to adjust your hours to suit your lifestyle, plus we even offer part-time work.
- Desirable teams - Our teams are full of likeable people you want to work with - and that is no accident.
- Training and development - We provide access to extensive training materials from Pluralsight to LinkedIn Learning, plus we - provide company support for study and certification.
- Growth opportunities - If you have career goals, we will support you in achieving them
- Regular team events - From technical team activities (Hackathons, Developer Guilds) to the not-so-technical activities (we have a social committee who hosts monthly events - even in lockdown).
- Become an industry expert - We will provide you with the knowledge you need to understand the rapidly growing payments industry.
- Supportive of those with a family focus - For example, we avoid scheduling meetings during typical school pick-up hours, and we offer 12 weeks of paid parental leave for primary caregivers plus superannuation is still paid on the unpaid portion..

**What now?

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