Head Concierge

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Ovolo Woolloomooloo** is the brand's flagship Australian hotel, located in Sydney's idyllic harbourside suburb of... (dramatic drum roll) Woolloomooloo. Nestled in the heart of the popular wharf precinct, a short walk to the city's central business district, the hotel is surrounded by a wide selection of much-loved dining and nightlife options. Ovolo Woolloomooloo features 100 guest rooms, a state-of-the-art gym, meeting rooms and events spaces, a swimming pool, and Alibi Bar & Kitchen (100% plant-based).

**The Gig**

Ovolo Hotels is currently on the lookout for a **Head Concierge** to come join our team. The spaces are like no other, with a fantastic team to supervise. This is a leadership role that will give room and scope to grow and have significant input into the evolution of our hotel brand in Australia. Reporting to the Guest Experience Manager, you will be responsible for supervising the concierge/porter team as well as conducting general concierge duties. This a **Full-Time** role and will require flexibility within availability. Your responsibilities will include but not limited to:

- Greet guests warmly on arrival, opening doors and providing assistance with luggage
- Fulfil all requests from guests, including information on the city, transportation, hotel accommodation, restaurant bookings and entertainment plans
- Retrieve and park cars in a timely manner, taking care and responsibility, ensuring all procedures are followed for key handling, cash handling and documentation of every car being parked
- Provide high levels of service and respond to all requests in a prompt, efficient and polite manner
- Demonstrate full product knowledge on daily hotel activities such as events, Food & Beverage operations, daily occupancy, turnover of guest rooms and other hotel business
- Respond to concerns or complaints from guests appropriately and communicate with Manager as appropriate
- Maintain good working relationships with all departments and assisting departments as and when needed

**About you**

At Ovolo, we are all about YOU. We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team To be successful in this role, you will have prior experience as a concierge team leader/supervisor or several years' experience as a porter, looking to take the next step. Communication & multi-tasking skills will be your superpower, along with strong leadership skills. You must hold a valid manual drivers license to be considered for this role. And most importantly, you will have a **FUN. UNCONVENTIONAL. & NEVER BORING** attitude that will is sure to brighten up your colleagues and guests' day.

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent