Customer Service Representative

1 day ago

Sydney, Australia White Fox Boutique Full time

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are currently on the hunt for a Full Time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry.

**Main Responsibilities**
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- Ensuring customer profiles & communication is documented
- Working with the returns team on processing returns & faulty replacements
- Assisting with warehouse duties and stock management
- Provide backup and support to other Customer Service team members as/when requested

**Requirements**:

- Previous customer service experience (either online or in-store)
- Strong organisational skills, ability to multi-task & show initiative
- Experience in a fast paced working environment
- Excellent communication skills
- Excellent attention to detail
- Strong grammar skills
- Comprehensive computer skills with an iMAC

**Benefits**
- Generous monthly clothing allowance + ongoing discounts
- Fun events throughout the year
- Exciting career opportunities
- Onsite gym, weekly pilates onsite
- Kitchen stocked with goodies including fresh fruit and coffee
- EAP available for all employees

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