Cluster HR Manager

Technical Expertise - Comply with Regional Human Resources Audit for Asia Pacific. Discuss and agree on an action plan with Regional HR Director on non-compliance areas. Implement required change. - Provide monthly reports and statistical information requested by the General Manger, owners and Regional office and carry out any special projects or research as requested. - Monitor cleanliness of Back of House areas and associate lockers. - Distribute associate gifts for birthdays and anniversaries. - Prepare all correspondence for the department. - Process the change of status forms, disciplinary letters, associate of the month voting forms and any other associate correspondence. - Maintain associate files, updating change of status and termination forms, ensuring confidentiality and accuracy. - Maintain department filing, ensuring any relevant Human Resources information is accessible to whoever may need it. - Develop and update all job descriptions with Department Heads when necessary. - Assist associates with accommodation bookings at other Marriott properties. - Conduct exit interviews and keep records on file. - Develop and utilise a checklist to ensure all hotel property is returned prior to the associate’s separation. - Administer the AOS process. - Ensure the HR SOP’s from Corporate Headquarters are easily accessible and available for others to review and copy if necessary. - Conduct local wage benchmarks yearly, for those positions not covered by the award. Present any proposed changes of the wage scale to the General Manager for approval, prior to implementing. - Rollout Marriott programs, - Administer all payroll functions in conjunction with Shared Services and Department Heads - Carry out special projects and research as requested by the General Manager **Occupational Health and Safety**
- Organise and chair regular workers compensation claims review meetings with the Insurance Company, General Manager and Director of Finance.
- Provide Loss Prevention support and training in crisis management, fire evacuation and planning, guest problem resolution and investigations.
- Ensure accidents and incidents are logged and reported. Reasons for trends are investigated and corrective action is taken.
- Provide written acknowledgement to associates for injuries reported (the Register of Injuries).
- Liaise with rehabilitation coordinators and Department Heads in assisting injured associates return to work.
- Chair the OHS committee ensuring safe work environment and practices
- Complete actions associates with any OHS audits conducted

Organisational learner
- Demonstrate a willingness to learn skills and improve areas of personal and organisational performance.
- Commit to any goals set down in the business plan and budget.
- Attend personal/professional development seminars.
- Keep up to date with Marriott programs and SOPs.

**Developing others**
- Ensure associate grooming and presentation is of the highest standard at all times.
- Ensure associates develop their skills though appropriate Marriott training programs
- Support associates in solving problems and accomplishing work objectives.
- Organise Recognition programs; this involves;
**Induction of new associates**
- Produce and process all contracts of employment.
- Ensure all new associates sign an acknowledgement indicating they are aware of, have received, or have requested all Orientation documents and necessary equipment e.g. locker key and name tag.
- Provide associates with all necessary hotel property on their first day, i.e. name badge and book them in for all necessary training programs.
- Liaise with the appropriate Department Head and ensure that their progress is closely monitored during the probation period and any support or assistance needed is provided.
- Ensure performance appraisals are conducted at the end of the probation period, involving both the associate and Department Head.

Training
- Propose for approval, a training plan and budget based on a systematic analysis of the Hotel’s training needs and Marriott policy.
- Produce a monthly training calendar, reflective of the established hotel training plan and book function room space with the Events department.
- Liaise with management in relation to associates with special training needs.
- Develop and conduct training activities to meet the identified needs of the Hotel and co-ordinate the use of external training providers where necessary.
- Implement Management Development programs for the Hotel.
- Record all internal and external training conducted and the associates that participated. Ensure managers attend a minimum of 40 hours training each per year.
- Coordinate the issue of certificates for training completed and update individual associate records.
- Implement and maintain methods of evaluating training effectiveness, for both internal and external activities.
- Establish and maintain a cross-training plan, including an LSOP that all associates are made aware