Sales & Laser Specialist, Miranda

**ABOUT REMOVERY**

Join us in our journey of normalising tattoo removal around the world Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine and approachable.

Removery’s working environment is driven by a clinically proven, human-oriented, removal process that achieves results Studio teams are highly trained and passionate about what they do.

We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.

With a combination of 20+ years and having performed more than 400,000 treatments, enabling us to offer clients an unrivalled treatment experience, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilising the innovative PicoWay® laser equipment to remove tattoos safely and effectively.

**ABOUT THE ROLE**

You will be a tattoo-friendly (or perhaps even tattooed) and critical member of our team as we continue to grow in the US, Canada, and Australia.

Our Sales & Laser Specialists are considered our "in-clinic experts" and support our clinical business operations. Your client’s best interests will always at the heart of your recommendations and advice. This includes delivering a warm, consultative experience to our clients, educating on the tattoo removal process from start to finish, providing safe and thorough treatments, and other administrative-related tasks required for business operations.

Our expert marketing and contact centre team provide warm leads, along with accessibility to follow-up with potential clients who have not purchased in the past. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible From there, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating on the tattoo removal process from start to finish, working in partnership with our Laser Specialists, and other administrative-related tasks required for business operations.

**RESPONSIBILITIES**
- Drive sales results through consultative selling
- Close sales and build strong rapport with potential clients by demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocols
- Maintain detailed client records - both new, future potential, and referral clients
- Manage follow up process in partnership with our contact centre and marketing
- teams by communicating with clients who have expressed an interest in tattoo removal or fading
- Understand your KPIs, monthly targets, and reporting to ensure you can monitor and exceed your goals
- Conduct consultations with new clients, educating them about the laser tattoo removal process
- Provide high quality, safe and thorough laser treatments
- Follow appropriate sanitation and clinical protocols
- Communicate realistic removal expectations and treatment outcomes
- Proven track record in negotiation and overcoming objections in a consultative environment
- Ensure client satisfaction by delivering superior customer service
- Participate in brand-wide updates as well as regular Regional team calls and meetings
- Represent the company brand, mission, and culture
- Preserve visual and merchandising brand standards
- Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations
- Additional responsibilities, as required for the success of the brand

**REQUIREMENTS**
- Having your own tattoos is not a requirement, but we do love them You are welcome either way at Removery
- Passion for the tattoo removal industry; awareness this is not ‘just a job’ but an invitation to be an empathetic partner with our clients through an emotional time in their lives
- Excellent consultative sales and negotiation experience in a retail, med spa or similar setting required
- Qualification/experiences in; Beauty therapy, Nursing, Diploma of Cosmetic Laser & Light Therapies.
- Previous laser / IPL experience is highly desirable but not essential
- A proven track record in customer service and needs-based selling in a beauty role
- An ability to remain flexible and seek alternative solutions to problems
- Comfortable, confident, and competent in conducting client consultations and selling our services
- Motivated by a quota-driven environment tied to commission
- Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independently
- Enthusiastic about the industry and our brand
- Display consistent professionalism and a positive disposition