Integration Support Analyst, Doshii, X15ventures

**About the Role**

We are seeking a technically skilled and relationship-driven **Integration Support Analyst**to join our team. This role is central to enabling seamless integrations between our platform and partner systems, with a strong focus on the Doshii API ecosystem. You will manage partner relationships, support integration efforts, and ensure Doshii Integration systems are highly reliable through proactive monitoring and alerting.

**Key Responsibilities**

**API Integration & Technical Expertise**
- Develop, test, and support integrations using the Doshii APIs and devising solutions for partner use cases
- Troubleshoot and effectively document product integration issues for development teams
- Collaborate with internal development teams to enhance API capabilities and documentation.
- Work with cross-functional teams to understand requirements, prototype workflows/solutions, and validate outcomes.

**Partner Management**
- Build and maintain strong relationships with integration partners, acting as a trusted technical advisor and central point of contact.
- Drive partner engagement by promoting Doshii features, updates, and best practices.
- Coordinate with partners to prioritize and resolve integration-related issues and feature requests.
- Managing partners project teams, tracking progress, and ensuring adherence to plans.
- Ensuring Integration certification criteria are continued to be met by partner integrations meeting quality standards.
- Provide ongoing support for partner integrations by identifying, reporting, and resolving issues, ensuring a smooth and reliable experience for all stakeholders.

**Monitoring & Support**
- Use Elastic to monitor logs, identify anomalies, and ensure system reliability.
- Create dashboards and alerts to proactively detect and address integration issues.
- Provide technical support and guidance to partners and internal stakeholders.

**Required Skills & Experience**
- Proven experience working with RESTful and SOAP APIs
- Strong understanding of JSON, webhooks, API authentication mechanisms and end to end integration workflows.
- Experience with Elastic for analysis and system monitoring/alerting.
- Experience in partner enablement or technical account management, including effective communication with diverse stakeholders, both written and verbal.
- Ability to manage multiple integration projects and stakeholders simultaneously.
- Ability to troubleshoot and resolve integration issues across multiple systems and environments.

**Preferred Qualifications**
- Bachelor’s degree in computer science, Information Technology, or related field.
- Proficiency in project management tools such as Jira, Trello, MS Project.
- Knowledge with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid integration environments.
- Familiarity with ETL processes, data mapping, and transformation techniques.
- Knowledge with CI/CD pipelines, version control (e.g., Git), and automated testing frameworks.
- Familiarity with usage of Doshii API a bonus
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving skills, with attention to detail and documentation.

**Why Join Us?**
- Work with cutting-edge integration technologies in a dynamic environment.
- Be part of a collaborative team that values innovation and continuous improvement.
- Opportunity to make a real impact in the hospitality tech space.

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Advertising End Date: 31/08/2025