Customer Service Officer Tqeh

**SA Health**
**Job reference**: 890034
**Location**: 5011 - WOODVILLE
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **Central Adelaide Local Health Network**:

- **The Queen Elizabeth Hospital, Woodville**:

- **Salary ASO-2 $58,709 - $63,154 p.a. (pro rata) + Superannuation and Salary Sacrifice Benefits**:

- **Permanent part-time working 30 hours per week**:

- **Please note shift work - all shifts required to fulfil are NIGHT shifts.**

**About the Role**

Join our dynamic team as a Customer Service Officer at The Queen Elizabeth Hospital Reporting to the Administration Coordinator, you will play a vital role in delivering exceptional and confidential customer-focused administrative support. You will be the first point of contact for clients, staff, and visitors, responding to a range of enquiries at the front desk and over the phone with professionalism and efficiency. From managing switchboard calls to initiating paging and emergency responses, you'll be pivotal in ensuring smooth communication and operations across the hospital.

This role offers the opportunity to make a meaningful impact by providing prompt and accurate messages and directions in accordance with our policies and procedures. Your ability to remain calm under pressure and deliver outstanding service will contribute to the positive experience of everyone who interacts with our hospital. If you're a highly organised, detail-oriented individual with a passion for helping others, we'd love to hear from you

**About You**

We are looking for a dedicated and adaptable individual with the skills and experience to provide exceptional customer service and administrative support.
- Strong interpersonal, communication, and problem-solving skills.
- Proven ability to remain calm and professional in challenging situations.
- Experience in customer service and managing diverse administrative tasks.
- Knowledge of Equal Employment Opportunity and Work Health and Safety principles.

**About CALHN**

The Central Adelaide Local Health Network includes South's Australia's major quaternary facility, the Royal Adelaide Hospital, The Queen Elizabeth Hospital, the Hampstead Rehabilitation Centre, and the Repat Health Precinct. We also deliver mental health services at Glenside Health Services and at a range of other locations across the metropolitan and regional areas.

We're looking for talented staff to join us and help us to shape the future of health through world-class care and world-class research and achieve our vision of being in the top 50 health services in the world and top 5 in Australia.

**Benefit of Joining CALHN**

At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including:

- **Salary Attractions**: Flexible options for salary packaging covering living expenses, meal and entertainment allowances, and novated leasing.
- **Annual Leave**: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
- **Flexible Work Arrangements**: The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
- **Health and Fitness Benefits**: Access to Fitness Passport, a discounted workplace health and fitness program available to CALHN staff and their families.
- **Career Opportunities**: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.
- **Employee Assistance Program**: Confidential counselling and support services are available via our Employee Assistance Program.

Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.

**Our Commitment to Diversity and Inclusion**

**Application Information**:

- Please refer to the role description for essential educational/vocational qualifications that may be required.
- SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

**Job ref: 890034**

**Enquiries to**:

- Cleah Francis, Administration Coordinator - Switchboard

Phone: 0466 556 326

**Application Closing Date**

11:55 pm Friday 17 January 2025

**Refer to the SA Health Career Website -**How to apply** for further information**

890034D Customer Service Officer.pdf

Australian applicant guidelines

International applicant guidelines

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.