Assistant Centre Manager

**SA, Copper Coast Sport and Leisure Centre - Kadina 5554**
- Lead a team passionate people
- Great opportunity with a growing and entrepreneurial organisation
- Free facility access and great benefits

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced **Assistant** **Centre Manager**to continue to build and lead a passionate and engaged team at the Copper Coast Sports & Leisure Centre.

**The Role**

Reporting directly to the Centre Manager, the role of the **Assistant Centre Manager** is to ensure the smooth operation of the facility in accordance with operational practices, contractual requirements, quality systems, legislative regulations and industry guidelines. The Assistant Centre Manager will drive a customer centric approach to the provision of programmes and services, while establishing and maintaining strong relationships with key stakeholders.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local and national sales through lead generation plans. The Assistant Centre Manager position will be the eyes and ears for the Centre Manager by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community.

Key accountabilities
- Management of large Aquatic operations and Health and Fitness team
- Ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
- Management of sales, retention, guest experience, customer service and operations.
- Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
- Ensure that the physical appearance of the site is faultless and ensure that the site is maintained to high safety standards. Aim for a model site with zero injuries
- Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards
- To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members

Essential
- Management experience
- Financial management experience, particularly around sales and growth of memberships
- Experience in leading recreation and aquatic facility teams
- HR management experience
- Working with Children (or equivalent)
- National Police Check
- Current First Aid Certificate (Level 2)
- Current CPR Certificate

Desirable
- 3 plus years' experience in assisting/managing and operating a facility in the leisure or other comparable service related industry
- Aquatics industry experience
- Cert 4 in fitness or equivalent

**About the Site**

The Copper Coast Sports & Leisure Centre, located in Kadina South Australia, is managed by Belgravia Leisure and is the flagship of the Copper Coast Council’s leisure facilities. A major redevelopment of the Centre has been undertaken and created a wonderful Regional Facility. It includes a heated indoor program pool and an extensive aquatic education program; health club, group fitness, 4 indoor stadium courts, external netball/basketball courts, spin room, childcare, kiosk and merchandise facilities. Less than 2 hours from Adelaide, the facility is located in the northern Yorke Peninsula region. By activating all areas in an innovative way, it ensures that Belgravia Leisure continues its purpose and mission of**“connecting community to leisure”**and in turn providing every member of the community the opportunity to take advantage of this incredible facility.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.