Group Life Claims Leader

Take the lead in shaping the future of claims management at Australian Retirement Trust. We’re looking for an accomplished Group Life Claims Leader to join our ART Life, Claims Delivery team in Brisbane.

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

Step into a pivotal leadership role where your expertise will shape the future of group life claims management in Queensland. As a senior leader, you’ll drive innovation, set strategic direction, and empower a high-performing team dedicated to delivering exceptional outcomes for our members. This is your opportunity to lead with vision, empathy, and excellence.

As a key member of our Claims leadership team, you will:

- Lead and inspire an end-to-end claims team, fostering a culture of innovation, continuous improvement, and best practice.
- Champion holistic, member-centric claims management, ensuring every member’s journey is supported with empathy, courage, and excellence.
- Provide technical leadership in claims decision-making, policy interpretation, and board delegation approvals, ensuring compliance with ART Life’s policies and reinsurance guidelines.
- Mentor and develop talent, delivering ongoing coaching and capability uplift across the team to achieve optimal member outcomes.
- Drive strategic projects and organisational change, collaborating across the business to deliver on strategic plans and uplift service delivery.

This is a **permanent** opportunity.

**About you**

You are a proven leader with a passion for developing people and delivering results at scale. You inspire, motivate, and guide teams through complexity and change. With a strong strategic mindset and a commitment to continuous improvement, you thrive in environments where your leadership shapes culture, drives performance, and sets new standards for service and quality.
- You excel at leading, motivating, and developing teams, with a flexible leadership and coaching style that brings out the best in people.
- You thrive in ambiguity, resolving complex issues, clarifying policy terms, and driving improvements in quality, service, and efficiency.
- You're highly analytical, able to interpret dashboards, reports, and financial data to identify trends and recommend solutions.
- Experience in complex claims assessment and management within a structured framework would be preferred.
- Another advantage is the ability to demonstrate expert knowledge of group insurance products, along with a strong understanding of all relevant regulatory, legislative, and industry requirements.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Hybrid