Customer Assist Administration

5 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Assist Administration - Suncorp Bank
**Req ID**: 96934
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
This is a support role to Customer Assist Team to workload manage customers in financial hardship through customer contact in a timely manner to also meet strict regulatory timeframe of 21 days.
**Role Location**: Sydney, Brisbane or Melbourne (preferred)
**Role Type**: Secondment Opportunity, Full-time
What will your day look like?
**As a Customer Assist Administration Officer, you will**:
Daily follow up contacts with customers in financial hardship, both verbally or in writing
Receipt and input Hardship requests into Hardship Database and source system
Maintain hardship data integrity and requirements
Monthly archiving of work
Management of the Customer Assist inbox
Continuous Improvement of Policy and Procedure where required
System input into Ignite/Hogan/DRS and other systems as required.
Perform all other tasks assigned by your Team Leader that you are competent to perform safely
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Demonstrated previous experience in a similar role is desired but not mandatory
Collections Experience desirable
Time Management - must be able to work in a high pressure high paced environment
Organised - able to cope with a wide variety of demands and. prioritise tasks accordingly.
Communication, written/verbal — Ability to communicate concisely and accurately the Bank’s requirements
Interpersonal Skills
Teamwork
Ability to talk to customers and financial counsellors to clarify information supplied in a professional and empathetic manner.
Knowledge of systems (Ignite/Hogan/DRS) and collection processes and procedures Knowledge of Lending Products and Systems
A sound knowledge of computing with some knowledge of Windows, Word & Excel
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
18/06/2025, 11.59pm, (Melbourne Australia)

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