Information & Retail Assistant

**Information & Retail Assistant**:

- **Casual opportunity**:

- **Office location - Fitzroy Falls**:

- **Salary relative to experience, and ranges from $70,694 to $76,857+ super**

**_ Do you want your work to make a difference for NSW?_**

**_ Working to protect the state’s environment and heritage._**

**About the role**

In this role you will provide professional and focused customer services through the provision of visitor information, site reception services, processing bookings, collection and reconciliation of entry fees, retail sales and stock replenishment.

**About You**

You are a friendly, professional, and customer-focused individual with experience in retail or frontline service, confident in handling customer enquiries, processing transactions, managing stock, and using digital systems such as point-of-sale and financial recording platforms. You take pride in taking the initiative, have strong teamwork and problem solving skills and can provide a positive visitor experience in all aspects of your duties.

**Essential Requirements**
- Experience in a retail environment including dealing with customer enquiries in a reception or frontline service area, cash handling procedures and confidence in using a range of digital software.
- A current Working with Children Check (WWCC) is an essential requirement for this role. The role has been identified as requiring this check in line with the Child Protection (Working With Children) Act 2012.
- Must be available to work weekends and public holidays.
- A current Australian drivers licence and first aid certificate or willingness to obtain one.

For more information read the full Role Description**:Information & Retail Assistant**

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**What we can offer you**

**NSW National Parks and Wildlife Service**is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

**To Apply**

**Applications close 15**th** June 2025 from open date at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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