Head of Account Management

**About Triskele Labs**

Triskele Labs is a cybersecurity services firm built on the principles of trust, delivery excellence, and deep client relationships. We work across advisory, offensive, defensive, and response services to deliver long-term security outcomes, not quick fixes or generic advice.

Our approach is tailored, pragmatic, and outcome-focused. We value relationships, not transactions. Our Account Management function is a key driver of retention, growth, and client satisfaction. We are scaling rapidly, and with that comes the need for leadership that can build structure while enhancing the client experience.

**About the Role**

We are hiring a Head of Account Management to lead and grow our national AM function. This is a strategic and hands-on role that will take full ownership of how we manage, retain, and grow our client base.

You will lead a team of three Account Managers and be responsible for building all core processes and ensuring they are embedded and followed consistently. You will be accountable for team performance, client satisfaction, and revenue growth from existing clients across all Triskele Labs service lines.

You will work closely with the Sales Director, Service Delivery Leads, and the broader business to ensure that our client engagement model is structured, consistent, and always focused on value.

**Requirements**:
**About You**
- Experienced in account management leadership, ideally in professional services or cybersecurity
- Comfortable managing a team while building systems and structure from scratch
- Process-driven and detail-oriented with strong communication and coaching skills
- Commercially savvy and able to identify growth opportunities without being pushy
- Client-centric mindset with the ability to navigate and resolve complex challenges
- Skilled at influencing across teams and working collaboratively with sales, delivery, and leadership
- Confident using CRM tools (preferably HubSpot) to enforce process, tracking, and visibility

**Key Responsibilities**

**Function Leadership and Strategy**
- Own the national account management function including client success, retention, and growth
- Build and roll out scalable AM processes including account planning, renewal management, and client health tracking
- Develop the account management strategy in alignment with broader sales and delivery goals
- Act as the voice of the customer internally to ensure client needs are represented in service delivery, development, and go to market

**Team Management and Development**
- Manage and coach three Account Managers to ensure consistent performance and professional development
- Set clear KPIs for each AM and conduct regular performance reviews and coaching
- Develop onboarding and training programs for new team members
- Foster a culture of ownership, client care, and structured account management

**Process Design and Execution**
- Design and implement all AM workflows, including client check-ins, renewal tracking, cross-sell discovery, and satisfaction follow-ups
- Ensure processes are followed consistently across the team using HubSpot and other tools
- Maintain clear documentation and reporting to track pipeline, client health, and expansion opportunities
- Align AM processes with service delivery handovers and customer success functions

**Client Engagement and Retention**
- Maintain oversight of top-tier accounts and provide executive engagement where needed
- Identify risk accounts early and support AMs in mitigation and retention
- Work closely with Delivery to ensure proactive issue management and strong communication loops
- Lead by example in building trusted relationships and demonstrating value to clients

**Collaboration and Growth Enablement**
- Partner with the Sales Director and wider team to identify cross-sell and upsell opportunities
- Collaborate with Marketing to ensure AMs have the right messaging and materials for outreach and engagement
- Provide insight into client feedback, trends, and demand to inform go to market and service development
- Champion account growth through insight-led, service-aligned conversations

**Benefits**

**Why Join Triskele Labs**
- Lead and shape a critical function with direct impact on client experience and revenue
- Build a high-performing, consistent, and scalable AM team
- Work in a business that values service quality, long-term partnerships, and doing what’s right
- Collaborate with experts across cybersecurity, delivery, sales, and marketing
- Help take an already strong client base and turn it into a structured, strategic advantage for the business

If you’ve made it this far, there’s a good chance you’re who we’re looking for