IT Service Delivery Manager

3 days ago

Homebush, Australia Teachers Mutual Bank Full time

Specialist in Agile principles to drive productivity & deliverables.
- 1 direct report, role has great significance in a newly re-framed IT structure.
- Flexibility policy in place, 50/50 in office and WFH, after initial induction.

**About the Role**

**Reporting to the Head of IT - Infrastructure and Operations, this role is responsible for but not limited to;**
- Monitor cross functional team delivery and deadlines
- Manage blockers to progress initiatives
- Collaborate with the service owner/manager to plan how to deliver initiatives
- Manage a team of one (Scrum Master), provide direction ensuring the team works in an agile way and that the commonly used Agile ceremonies are booked, organised and happen (these include daily stand-up, retrospectives, sprint reviews and sprint planning)
- Own the Major incident management process, be the central point of contact and coordination for major incidents
- Deliver IT Service Operations reporting, defining and refining metrics (Service Level and Operational Level)
- Drive continuous improvement

**The successful applicant will have**:

- Proven experience in delivering projects (end to end)
- Strong stakeholder management & engagement
- Facilitation and interpersonal communication skills
- Demonstrated experience in IT delivery leadership with a view to enable continuous improvement across functional teams
- Demonstrated ITSM implementation experience (based on ITIL)

**About us**:
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recognized ethical company with profit-for-purpose as the business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named on the World’s Most Ethical Companies list nine years in a row and are the only bank in Australia to have all wholesale and retail mortgages and deposits certified as responsible by the Responsible Investment Association of Australasia.

Our employees embrace the core values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on delivering exceptional member service.

***

**How to apply**:
Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact Lyndsay Flett,

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