Service Advisor

1 week ago

Caboolture, Australia Brown and Hurley Full time

**Posted**:
29/07/2025

**Closing Date**:
03/09/2025

**Job Type**:
Permanent - Full Time

**Location**:
Caboolture

**Job Category**:
The Brown and Hurley Group,Workshop / Service
- Job Description

**About Us**

**The Brown and Hurley Group** is one of Australia's leading truck and agricultural dealerships with 21 locations throughout QLD and Northern NSW. We are a family owned business with 78 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. Our commitment to excellence has earned us numerous industry awards and established us as a leading supplier to Australia's Road Transport and Agricultural sectors.

**About the Role**

Join us as a Service Advisor in our Trailer Shed at our Caboolture dealership. You can enjoy the beauty of Queensland while building a rewarding career with an established and successful business. Our dealership exclusively sells and services premium brands Kenworth and DAF, ensuring you'll be representing high-quality products. In this role you will provide technical advice to our customers as well as supporting our team in the workshop.

**What you’ll be doing**
- Providing expert technical advice to customers and staff
- Providing exceptional and professional customer service both on the phone and face-to-face in the Trailer Shed
- Ensuring customer needs are met by correctly identifying the make, model and issues of their vehicle then advising them of the appropriate services
- Providing quotes and invoices
- Following up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical information
- Dealing with trailer warranty policy adjudication and informing customers of expected costs and warranty coverage
- Inspecting parts related to warranty claims and ensuring parts are dispatched
- Assisting with warranty administration

**What you need to be successful in this role**:

- Experience in a similar role at a truck, car machinery or agricultural dealership
- Mechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skills
- Truck mechanic qualification or other mechanic qualification - desirable but for the right person a trade qualification may not be necessary
- Kenworth or DAF experience (desirable)
- We welcome mechanics looking to move into an office-based role.

**Why join us?**
- Training and career advancement
- Social events and support team environment
- Mental health and wellbeing support programs
- Retail, banking and health insurance discount programs

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