Family Support Consultant

3 days ago

St Leonards, Australia Only About Children Full time

**Why Only About Children?**

At Only About Children, our unique approach to early years learning goes beyond education to encompass the health and wellbeing of every child in our care. We call this The OAC Way. We operate over 80 campuses across Sydney, Melbourne and Brisbane and provide high-quality early years education and care to over 8,000 families.

Our proposition is different and so is our attitude. We're passionate, happy, knowledgeable and approachable. Critical to our success are the great people who work here. Our success relies on you; passionate professionals who can work as a team.

**About the role**:
At OAC, we believe that exceptional customer service starts with a great experience for our families. As part of our Family Support Team (FST), you'll play a key role in ensuring families receive the highest level of support throughout their journey with us - from enrolment to transition into school.

We have two opportunities available located in our St. Leonards office, both are minimum 6-month contracts with future opportunities.

**What you'll do**:

- Provide exceptional customer service to families, addressing enrolment, onboarding, billing, and account queries.
- Ensure accurate and timely enrolment processing and updates in systems (Xplor, Hubspot, Home app, etc.).
- Collaborate with internal teams, including Enrolments, Billing, and Compliance, to resolve family concerns and ensure a smooth experience.
- Help support Family Support Consultants, fostering a high standard of service across the team. Support the development and implementation of strategies to improve the enrolment process and customer experience.

**About you**:

- Demonstrated experience providing exceptional customer service
- Demonstrated problem-solving and solutions focus
- Knowledge of billing, CCS, and funding processes (ideal)
- Excellent communication skills, both written and verbal Ability to work collaboratively in a fast-paced environment

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