Head of Operational Enablement

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Head of Operational Enablement reporting to the General Manager of IT Operations and Services, you will be responsible for delivering targeted high-quality services across the organisation, with a particular focus on managing property-aligned technology initiatives, leading the IT Disaster Recovery & Continuity function, managing our IT Operations & Services vendors, and leading our IT Operational Audit & Compliance team.

This is a fantastic opportunity where you can be a part of growing the business and technology relationships by bridging the gap between our properties and the technology ecosystem.

**A few of your responsibilities**:

- Lead operational delivery teams covering technology operations initiatives, disaster recovery services, vendor management, and overseeing all associated operational governance obligations. This leadership role is an important enabler in the delivery of operational management services across the group
- Provide clear governance to ensure that all technology operations delivery services, are delivered in a structured and consistent manner, ensuring all frameworks and standards are applied
- Lead the accurate and efficient governance of all IT Operations & Services vendors. This includes alignment with the strategic direction as guided by leadership to ensure a consistent and aligned approach is applied
- Manage the IT Operational Audit & Compliance team to ensure that all obligations are completed within the set time periods, helping to drive operational compliance within the IT operations organisation

**What we are looking for**:

- 7+ years of experience in an IT operational management role is essential
- Experience with production, mission-critical and real-time systems is essential
- Excellent communication skills, both written and verbal are essential
- Good understanding of relevant casinos legislation and associated regulations is desirable
- Previous experience managing complex projects is essential

**About you**:
You have a strong background in operations and are an out-of-the-box thinker with excellent communication skills. Additionally, you've worked in highly regulated environments, bringing valuable expertise to ensure compliance while driving innovation.

Your role will be pivotal in delivering impactful outcomes and shaping future solutions by being the conduit between projects and our people, bringing innovative ideas to improve process and operational capability.

**What we can offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more.
- Flexible working arrangements
- Up to 30% discounts across award winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self.
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Extraordinary growth opportunities personally and professionally
- Opportunity to work with elite professionals and assets

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._**

**Our culture**:
Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE

Click on the link below to make your next career move with The Star.